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Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for weddings and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

As Marketing Projects & Operations Manager, you will play a key role in our growing, ambitious and award-winning marketing team. You will work closely with the Group Marketing Director to provide invaluable insights into budget, processes, workflow and training to help the team run optimally – delivering a positive impact on the Shawbrook brand, our customers, people and communities.

With a significant budget, a breadth of skills and capabilities within the team plus a great roster of external agencies to work with, Marketing delivers a valuable contribution to the success of Shawbrook. Your role will also ensure you get involved in the delivery of some of our largest projects and campaigns, helping to co-ordinate activity across the team, our agencies and key stakeholders within the Bank.

So making things happen and helping to make everything we do even better is what the role of Marketing Projects & Operations Manager is all about.

Key Role Responsibilities

• Work with the Marketing leadership team to manage and track progress against our strategy, priorities and key deliverables
• Work with the Marketing Leadership Team to develop a consolidated marketing plan covering all customer franchises and business areas across the Bank, tracking performance across the year
• Run key marketing projects, including website development, large campaigns and strategic initiatives, in close collaboration with Marketing leads and teams
• Working closely with the Finance Team and marketing teams, you will help to provide visibility of our budget position and high-level analysis of our investment across channels, activities and business areas
• Take ownership of team KPIs and develop a dashboard to be used to monitor team performance, providing and presenting activity reports to the marketing leadership team
• Continuously improve team efficiency and effectiveness by developing and refining processes and policies
• Develop strong internal stakeholder relationships with other teams on behalf of the Marketing Team.
• Manage key supplier relationships on behalf of the team.
• Manage training and development resources to benefit the Marketing Team.

• Proven experience as a Marketing Manager, Project Manager or similar in a Financial Services environment, with strong understanding of industry regulations
• Experience of delivering digital projects
• Experience of analytics and reporting
• Experience of workflow tools, e.g. Monday.com
• Proficiency in MS Office, with experience managing budgets in Excel
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong organisational skills
• Highly developed attention to detail
• Ability to work independently
• Ability to work in a fast-paced environment

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done