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The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.ca for more information.

What is the Opportunity?

The Coordinator, Email Marketing (Operations) works closely with key stakeholders to meet RCM’s operational objectives with effective, easy-to-understand email communication materials. This role oversees operational email calendars and timelines, supports ongoing projects, writes, and edits content for internal and external audiences – including but not limited to letters, e-mails, web and intranet content.

This role will focus on developing effective and easy-to-understand communication assets, ensuring that materials reflect the RCM’s brand guidelines.

Main Duties & Responsibilities

• Write, review, and edit operations-related content for websites, portals, e-mails, chat, newsletters and other mediums for RCM Certificate Program communications with customers including teachers, parents, and students.
• Identify and resolve any issues with online content in a timely and professional manner.
• Track, monitor and report on the effectiveness of communication strategies.
• Proofread and edit various operations publications authored by other staff members.
• Coordinate production of print materials.
• Monitor and respond to the RCM Certificate Program’s operational social media and online customer inquiries.
• Ensure that all communication materials meet the RCM’s brand identity and strategy.
• Liaise with graphic design, IT, and other department heads.
• Perform other role-relevant duties as required.

What We're Looking For

• Bachelor’s degree in marketing, journalism or communications, or combination of equivalent experience.
• A minimum of 3 years of related experience in roles that support communications.
• Proven experience supporting customer service initiatives with empathy and tact.
• Demonstrated experience and creativity to support effective communications.
• Excellent time management skills with strong ability to plan to meet tight deadlines.
• Fluency in English; the ability to communicate in a second language would be an asset (i.e. verbal and/or written skills in French, Cantonese, Mandarin, Korean).
• Motivated self-starter.
• Organized and detail-oriented.
• Strong interpersonal and communication skills (both verbal and written).
• The ability to learn quickly, multi-task, and make sound judgments in a fast-paced working environment.
• Technologically savvy with an excellent understanding of Microsoft Office 365.
  

Additional Information

• Required to meet tight deadlines.
• Works with confidential issues and data.
• Sitting for extended periods of time.
• Extensive computer use.
• Occasional requirement to work outside of regular office hours.

Salary Range

• $40,000 - $50,000 per annum.

How to Apply

Interested candidates are asked to submit a current resume online at www.rcmusic.com/about-us/careers-royal-conservatory. Applications will be accepted until a suitable candidate has been identified.

The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM would like to thank all applicants for their interest in this position; however, only those selected for next steps will be contacted.