marketing coordinator Cartersville, GA
Shaw Industries
Full Time
Cartersville, GA
53787 - 38306 USD ANNUAL Today
Job description
Job Title
Shaw Contract Marketing CoordinatorPosition Overview
Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.
As a Marketing Coordinator for the brand's Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories.
Responsibilities:
- Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
- Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
- Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
- Research and provide competitive analysis.
- Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
- Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledge and resolve internal and external customer issues, providing a world class client experience.
- Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.
Job Requirements:
- 4-year degree in marketing or communications or equivalent experience
- Excellent computer skills
- Self-motivated
- Highly Collaborative
- Excellent verbal and written communication skills
- Basic graphic design skills
Preferred Skills:
- Adaptable to a wide range of internal and external customer issues
- Experience with managing a variety of customer interactions including phone calls, emails and/or live chat
- Organized and able to effectively manage several projects/tasks at one time
- Ability to stay calm under pressure
- Possess good time management skills and the ability to meet deadlines
- Knowledge in the areas of international markets, foreign cultures and international business operations
Required Competencies:
- Communicate effectively
- Initiate action
- Continuous improvement
- Learn & apply
- Collaborate
- Build Customer Satisfaction
Although our highly distributed workforce can be found around the globe, Shaw Contract is based out of Cartersville, Georgia, in our new highly sustainable, world-class Create Centre facility, which is home to product development and marketing for our commercial division, demonstrating our commitment to hiring the best talent. We hire humble, collaborative, and ambitious people and give them endless opportunities to grow and succeed. Shaw Contract is the commercial design brand for Shaw Industries Group, Inc., a vertically integrated manufacturer that supplies carpet, hardwood, laminate, resilient, tile & stone flooring products, and synthetic turf to residential and commercial markets globally. Headquartered in Dalton, Georgia, and with manufacturing in the United States, Mexico and China, Shaw is a subsidiary of Berkshire Hathaway, Inc. with more than $4.5 billion in annual sales and 23,000 associates worldwide.
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMShaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Shaw Industries
www.shawinc.com
Dalton, GA
Tim Baucom
$1 to $5 billion (USD)
10000+ Employees
Company - Private
Machinery Manufacturing
1967
