Marketing Communications Executive London, England
Dojo
Full Time
London, England
39923 - 50434 GBP ANNUAL Today
Job description
We’re Dojo
Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on
here
.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The role
We’re looking for a talented, passionate and enthusiastic Marketing Communications Executive to join Dojo’s Marketing department. Working closely with the Customer Marketing Manager, you’ll develop a number of innovative CRM strategies working closely with Product Marketing, Product Managers, Brand, Data, Engineering & Operations to develop innovative campaigns to retain, educate and keep our customers happy by providing a first class payments service. Your mission here at Dojo will be to help drive product adoption & usage, as well as reducing contact through to Customer Service.
We’re looking for a talented, passionate and enthusiastic Marketing Communications Executive to join Dojo’s Marketing department. Working closely with the Customer Marketing Manager, you’ll develop a number of innovative CRM strategies working closely with Product Marketing, Product Managers, Brand, Data, Engineering & Operations to develop innovative campaigns to retain, educate and keep our customers happy by providing a first class payments service. Your mission here at Dojo will be to help drive product adoption & usage, as well as reducing contact through to Customer Service.
What you will do…
- You’ll work across both Dojo and Paymentsense brands, leading multi-channel engagement campaigns (within Braze, our CRM platform) designed to reduce inbound enquiries, increase brand engagement and generate customer advocacy through email, push notifications, in-app messaging and SMS
- Working within the Communications team, you’ll be a key player helping to improve and increase customer satisfaction through our Net Promoter Score, TrustPilot score and CSAT score. You’ll share our passion for advocating customer-first solutions across the business
- Collaborate with Operations to ensure ‘operational change’ campaigns are best communicated to our customers
- Work closely with Customer Service to reduce inbound enquiries through proactive education and behaviour change campaigns that address the needs of our customers
- Collaborate with our Customer Loyalty team to innovate and investigate customer retention activities. Test your theories, and if it works, make it a permanent part of our business strategy
- Develop a deep understanding of our most engaged & loyal customers (Dojo Insiders) by creating tailored tactics and communications to nurture and retain. Plus you’ll also work closely with our Insights team to better understand this audience through regular surveys by gathering feedback on our products and services
- Own, manage & respond to service incidents using our communications playbook (incident response will require occasional work outside of usual business hours)
- Manage expectations & drive deliverables, including creative delivery for each campaign, ensuring that all key stakeholders contribute to the development and agree to timings/deadlines
- Report & analyse campaign effectiveness, as well as working closely with our Experimentation team to execute and conduct experiments to consistently test & learn
- Act as a custodian of customer facing collateral, ensuring continuous improvement and compliance with brand guidelines and business policies
What you will bring…
- Previous experience working in external marketing communications at fast-paced, working environment
- Strong organisational skills, with the ability to manage multiple projects simultaneously and prioritise effectively
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with external & internal stakeholders
- Analytical mindset and the ability to use data and insights to make informed decisions
- Creativity & a keen desire to test and learn new tactics and initiatives
- Familiarity with marketing channels and tactics, including email, push notifications, in-app messaging, social & print
- Experience using CRM platforms, such as Braze
Our values
At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at
https://www.dojo.careers
.
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