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Title: Marketplace Manager

Location: UK Hybrid- 2 days a week in central London Office

Position: Perm

About Petlab Co

PetLab Co. is the world’s fastest-growing pet supplement business. Launching in 2018, we successfully achieved a 9-figure revenue in 2022 without any external funding. We have a loyal community of loving pet parents and over 1.5 million happy dogs whose lives have been positively impacted by our innovative products.

Our team is vibrant, fast-moving, and customer-driven where high-performers are valued and rewarded. And it is the ideal place for an ambitious, hardworking, animal lover who wants to progress their career rapidly.

A Day In The Life…

Amazon is the world's largest online retailer and at PetLab Co. we proudly lead the charge of innovation within this thriving ecosystem. Through our pioneering approach to growth, we have experienced remarkable year-on-year returns. Now, we seek an exceptional superstar to join our team as we embark on a mission to become one of the foremost brands on Amazon and beyond.

As a Marketplace manager, you will be at the forefront of our dynamic and results-driven department. Collaborating closely with our leadership and talented team members, this multifaceted role will empower you to wear many hats, leveraging your experience to drive new initiatives and gain invaluable insights into the inner workings of a scaling 9-figure e-commerce business.

We move and think fast so it’s important that you are able to thrive in a fast-paced environment and are happy to roll up your sleeves to do whatever it takes to support the team in every way possible. If that sounds exciting - we would love you to join our pack!

This exciting role has the potential for fast growth within the department whilst learning the fundamentals of how an e-commerce business scales.

Your role will include:

Growth Hacking

• Help drive marketplace growth by innovating new ways to optimise key performance metrics & drive sales
• Offering valuable support and recommendations for external growth projects, such as advertising campaigns, affiliate/influencer marketing, and other strategic initiatives aimed at propelling our business forward.
• Project-managing split tests to enhance key metrics, ensuring seamless execution in alignment with company processes.
• Collaborating closely with senior team members to gain insights into the overall marketplace strategy and actively contributing to its implementation.
• Assisting in the execution of project briefs, adeptly managing tight deadlines and handling multiple projects concurrently.

BAU

• Ensuring seamless synchronisation across all major marketplace platforms, including Amazon, Chewy, and Walmart, ensuring they are up-to-date, aligned with our direct-to-consumer business, and fully compliant with industry guidelines.
• Collaborating closely with customer service, operations, and other cross-functional teams to optimize and maintain the department's overall efficiency.

Data

• Understand key sales metrics, analyse data, and generate actionable insights.
• Providing comprehensive reports on performance and identifying trends and opportunities for improvement.
• Make data-driven recommendations that contribute to the team's success.
• Staying up to date with industry trends, competitor activities, and changes in marketplace algorithms to identify opportunities and make data-driven decisions that will keep us ahead of the competition.

Relationships

• Actively engaging with Amazon, Walmart, and Chewy representatives, nurturing and managing ongoing relationships with these key marketplace partners.
• Serving as the main point of contact for these platforms, effectively communicating PetLab Co.'s needs and objectives, and addressing any issues or inquiries that arise.
• Leveraging your interpersonal skills and industry expertise to negotiate and advocate for favourable terms and conditions on behalf of PetLab Co.

Requirements

What You Need…

• At least 2 years with a DTC brand, agency, or Start-up
• Experience with marketplace management, with a focus on Amazon.
• Strong analytical skills with exposure to A/B testing and sales metrics
• Knowledge of online strategies, user experience, and business development.
• Project management experience
• Strong attention to detail: high accuracy in all organisation, documentation and system reporting processes.
• Good problem-solving skills with the ability to identify areas for development.
• A curious, innovative growth mindset with the confidence to drive change.
• An ability to collaborate with others, take accountability for own work and actively contribute to team projects.
• A passion for pets.

Benefits

Private Health Care through Vitality

Generous Annual Leave - 28 days + public and bank holidays

Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office!

Help@Hand – Employee Assistance Programme

Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!

Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!

Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year.

Generous Learning and development budget – We always want you to keep learning.

Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office.

Working Environment – dogs are welcome!

Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary.

Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps.

Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance.

Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity.

Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental.

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!