market manager High Wycombe, England
Job description
About The Role
- Ensure our Market Street Counter standards are high through maintenance and improvements
- Ensure customer satisfaction through delivering our customer service practices
Multi-skill colleagues across the counters and ensure they have the tools to do their job - Create a supportive and performance driven department culture where achievements are recognised and rewarded, and colleagues can contribute ideas for improvement
- Identify and support the development of talent
- Work in partnership with Managers and colleagues to create and deliver departmental sales and
profit plans that contribute to the overall achievement of the store plan - Minimise waste and markdowns
- Complete procedures and tasks to company specification, including logbooks checks
In return for your hard work we will offer you:
- Fully flexible shift patterns
Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link
About The Company
Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.
At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
About You
- Experience of delivering exceptional customer service
The passion to build relationships with customers and colleagues - Experience in developing and leading teams, and coaching to build competence and confidence for high performance
- Strong operational and technical knowledge of fresh food, with the ability to support colleagues with issues
- The desire to use own initiative to help support the resolution of customer queries
- An understanding of how others want to be treated and behave in a respectful way
- The ability to look for the best way to do a task and be confident to share views to improve Morrisons
- Experience of listening to internal and external customers to understand their views
- Willingness to receive feedback regularly to understand own performance and take action to be even better at my job
- Ability to effectively plan, organise and manage own and colleagues’ workload
