market analyst Bedford, England
Job description
Monday – Friday 9.00am - 5.00pm (flexible within business needs)
Are you passionate about customer satisfaction?
We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.
We are seeking for a customer focussed subject matter expert to collect and analyse customer satisfaction data, including transactional and perception surveys.
What you will be doing:
Effectively report and communicate findings and make recommendations as appropriate.
Support all customer insight work – being the champion for research and analytics.
Work collaboratively with all business functions to ensure feedback collection is carried out effectively and used in an outcome-based approach.
Apply research findings within the business to inform evidence-based decision making and ‘tell the story’.
Support improvement activities across the business.
We’d love to meet someone with:
Experience of working with customers.
Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.
Understanding of research methods and able to interpret data would be beneficial.
Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
Great listening skills are essential.
The ability to clarify and communicates customer experiences and suggests service improvements based on findings.
Amongst what we offer you is:
A competitive salary of £34,125 per annum
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Hybrid Working
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 28th July 2023
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
