Monday – Friday 9.00am - 5.00pm (flexible within business needs)

Are you passionate about customer satisfaction?

We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.

We are seeking for a customer focussed subject matter expert to collect and analyse customer satisfaction data, including transactional and perception surveys.

What you will be doing:

• Effectively report and communicate findings and make recommendations as appropriate.

• Support all customer insight work – being the champion for research and analytics.

• Work collaboratively with all business functions to ensure feedback collection is carried out effectively and used in an outcome-based approach.

• Apply research findings within the business to inform evidence-based decision making and ‘tell the story’.

• Support improvement activities across the business.

We’d love to meet someone with:

• Experience of working with customers.

• Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.

• Understanding of research methods and able to interpret data would be beneficial.

• Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.

• Great listening skills are essential.

• The ability to clarify and communicates customer experiences and suggests service improvements based on findings.

Amongst what we offer you is:

• A competitive salary of £34,125 per annum

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid Working

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 28th July 2023

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.