Maritime Operations Officer - Shetland Islands Shetland Islands
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About the job
Job summary
We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.
Are you highly resilient with the ability to remain calm and professional in distressing situations?
Would you like to join a team that makes a difference with every call?
Can you help us provide a vital service to the public and seafarers when they need it most?
We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
Job description
You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.
This is a challenging but rewarding role that would require resilience and working calmly under pressure, sometimes in stressful and emotional situations.
The role holder must be able to competently operate and update all HMCG systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions.
Maritime Operations Officers are required to work a 12-hour shift pattern (both day and night shifts) to allow HMCG to provide its 24 hour emergency service to the public, 365 days a year. On average the shift pattern equates to 37 duty hours per week over a 12-month period. As such, this position attracts a number of allowances to reflect the shift working and unsociable hours.
This is a Full-Time post.
- Accurately updating, maintaining, and verifying incident logs, records, databases and plans
- Ensuring that all operational systems are functioning correctly and escalate faults as required
- Correctly operating all HMCG Communication and Operational systems within the Rescue Coordination Centre, in accordance with Standard Operating Procedures
- Maintaining familiarity of all changes and updates to guidance and instructions, relevant to the role
- Assisting in the efficient management of SAR & Emergency Response by:
- Responding to emergency calls or requests for assistance
- Gathering information
- Contributing to the formulation of incident response plans
- Alerting, tasking and supporting SAR units as directed
- Notifying other responders and interested parties as directed
- Providing situational awareness and updates
For a more detailed description please see attached the role profile.
Person specification
About You
Due to the nature of the role, you are likely to be exposed to situations and information of a sensitive or traumatic nature which may be emotional and/or distressing to you. Therefore, you will need a high level of resilience to be able to deal with these calls in a professional manner whilst remaining composed.
You will be reliable and able to work calmly in a busy operational environment whilst using your initiative and professional judgement to achieve the best outcomes in difficult situations.
Excellent communication skills are required for this role, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.
You are someone that enjoys working closely within a team, using your skills and knowledge to contribute to achieve common objectives.
To be successful in this role you will be required to have a good level of numeracy skills, and be IT literate with the ability to multitask.
We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.
Please note this role is subject to health standard requirements as per the attached document.
Additional Information
There will be training involved for the first 12-18 months of this role. You will also need to attend training and work shifts in our other sites, this will usually take place in our Southampton and Lee-on-Solent office.
About Operational Delivery Profession (ODP)
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Benefits
Find out what it's like to work at the Maritime and Coastguard Agency
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
- Working under pressure and recognising changing priorities
- Working in a fast paced, service environment
- Where you have had to communicate effectively (orally and in writing) to stakeholders of varying seniority levels
Your personal statement will be limited to a maximum of 750 words.
The sift is due to take place on 14th & 15th March 2023.
1st Stage - Assessments are likely to be held from w/c 27th March 2023.
2nd Stage - Interviews are likely to be held from w/c 17th April 2023.
The selection process will be designed specifically for the role. As a result, if you are successful at sift your assessment will include:
- A 1st stage assessment process to test your abilities and include a call listening exercise, maths/numeracy test, and an IT skills exercise
- If successful at the 1st stage assessments, you will then be invited to a final interview
This interview will be conducted face to face at one of our MCA offices, details of which will be provided to you should you be selected for interview.
This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in Detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
