Manager Mobile Operations. Belfast, Northern Ireland
Job description
Salary: £25,000 - £30,000 DOE
Location: Waters Edge Clarendon Dock | Belfast |BT1 3BH
Working Hours: Monday-Friday 8:30am – 5:00pm.
Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Mobile Implementation Manager is really important to us. You will operate within our newly created Mobile Service Delivery Team. This role is integral to the overseeing and management of delivering a best-in-class customer implementation process, across our Enterprise clients within Mobile Operations.
Your responsibilities day to day will be…
Taking a hands-on approach to the processing of Group Enterprise Mobile Orders- Work closely the sales team to identify implementation requirements in order to ensure a smooth onboarding experience.
- Continual improvement – working with key stakeholders to identify process or procedures, providing evidence of changes that enhance a best-in-class Service Delivery operation.
- Work with Senior Management to discuss Team KPI performance, in line with Company connection targets and business growth strategy
- Identify training needs, via ensuring yourself and the team are up to date on Company product portfolio and tariffs.
- Management of CRM (Salesforce) opportunities for order requests ensuring guidelines are adhered to in line with company requirements. I.E Paperwork, Credit Vetting
- Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
- Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload.
In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive.
What do we expect of you?
Problem solving skills with focus on quality and the onboarding customer service.- Excellent communication skills, with the ability to communicate at all levels.
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to multi-task and work comfortably under pressure.
- Ability to work effectively as part of a team to help meet client and business needs.
- Advantageous to have experience in the Mobile Phone industry.
- Experience in the use of Microsoft Office- Teams, Word, Excel etc.
What can you expect of us?
A friendly culture that mirrors our proposition to our customers.- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
We also operate an employee assistance programme, supporting health and wellbeing, employee referral programme and a cycle to work scheme.
Still curious?
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Contact Ella directly on [email protected]
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).
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