Manager - Major Events & Resilience Volunteering London, England
Job description
Key information
About the role
This is an exciting opportunity to join the Civil Society and Volunteering team (within the Civil Society and Sport Unit) as Manager for Major Events and Resilience Volunteering. The role requires senior level stakeholder relationship management. You’ll provide leadership of the mayor’s work around volunteering for major sporting and cultural events, and for resilience (in response to crisis).
You’ll oversee the recruitment, retention and equity of volunteers and volunteer experience for Mayoral volunteering programmes and provide leadership on volunteering management good practice, both in major events volunteering and beyond.
You’ll support bids for London to be a host city for Major sporting events and design appropriate volunteering programmes to ensure Mayoral opportunities are accessible, removing barriers and leading the way in good practice.
The role involves guiding and supporting the next phase of our important work on promoting good practice in equity, diversity, and inclusion in volunteering for Mayoral programmes and with the wider sector.
You’ll line manage a team of four staff, providing learning and development support to ensure successful performance of both individual team members and the team as a whole.
Also, co-ordinating the delivery of the team’s objectives through cross-organisational working with other GLA teams, as well as with the wider stakeholder base.
This role requires weekend and evening working on a frequent basis for short periods of time.
Principal Accountabilities
- Provide leadership and oversight of the Mayor’s work around major events and resilience volunteering. This will include directing the scoping and development of future ambitions of the Mayor and his advisers and the wider Civil Society and Sport Unit, including future programme design and shape, collaboration and partnership working with others, and work to ensure that aims and objectives around the Building Strong Communities mission are met and satisfied.
- Design and deliver (where appropriate) volunteer programmes to support the role of London as host city for major events, ensuring that programme support is provided in the most effective and appropriate way to ensure that volunteer experience is positive and that the programme supports and enhances the Mayor’s role in providing host city operations.
- Build on resilience work begun during the pandemic, working closely with specialist teams in other GLA directorates, external partners in the resilience and major events volunteering sector, with community groups and the third sector.
- Preside over work around the role of the Mayor to encourage and support inclusive volunteering practice and good volunteering practice across London, working in partnership with regional and local organisations to ensure high quality and accessible volunteering opportunities.
- Effectively lead, motivate, and manage a team of four direct report staff delivering major events, volunteering good management and practice and resilience work to ensure successful performance and cost-effective allocation of resources in accordance with the Authority’s policies and Code of Ethics and Standards.
- Establish, maintain, and manage strong working relationships with senior level stakeholders within and outside the GLA by engaging with a wide variety of people from public and private organisations across the sector, and represent the GLA in a variety of forums, to ensure opportunities for integration and inter-disciplinary working are realised.
- Oversee, quality assure, coordinate, and contribute to advice, written and oral, to the Mayor and their staff, senior managers, Members of the Assembly, and Functional Bodies, GLA staff, government departments, London-based and national organisations on volunteering-related matters, making recommendations on policy and strategy options.
- Maintain an up-to-date awareness of any relevant legislative, technical and policy changes in the area covered by the team’s responsibilities.
- Gather and evaluate relevant data and evidence to ensure that strategy, policy, projects, and programmes are developed with a solid evidence base and are capable of evaluation.
- Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities. particularly in the context of the disproportionate impact of COVID-19 on some of those communities.
For a copy of the full job description please email [email protected] and address FAO Adam Pearson (including the job reference number)
If you have a question about the role or would like to discuss it informally, please feel free to contact Sarah Williams at [email protected] to arrange a call.
Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework
Person Specification
Technical requirements/experience/qualifications
- Experience in the field of major events, resilience volunteering and deployment of diverse volunteers, or staff, at scale, knowledge and experience of working with major events organisers, resilience structures, digital volunteering platforms and voluntary and community sector networks is highly desirable.
- A track record of developing and managing programmes and teams successfully and delivering results on target and within budget.
- Evidence of success in undertaking project-based work and preparing clear and concise reports, presentations, and briefings on complex and sensitive issues for a range of different audiences.
Behavioural competencies
Managing and Developing Performance
… is setting high standards for oneself and others, guiding, motivating, and developing them, to achieve high performance and meet the GLA’s objectives and statutory obligations.
Level 3 Indicators of Effective Performance
- Motivates and inspires others to perform to their best, recognising and valuing their work and encouraging them to learn and reflect
- Sets clear direction and expectations and enables others to interpret competing priorities
- Agrees and monitors challenging, achievable performance objectives in line with GLA priorities
- Manages performance issues effectively to avoid adverse impact on team morale and performance
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 3 Indicators of Effective Performance
- Actively engages partners and encourages others to build relationships that support GLA objectives
- Understands and recognises the contributions that staff at all levels make to delivering priorities
- Proactively manages partner relationships, preventing or resolving any conflict
- Adapts style to work effectively with partners, building consensus, trust, and respect.
- Delivers objectives by bringing together diverse stakeholders to work effectively in partnership
Planning and Organising
… is thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 3 Indicators of Effective Performance
- Monitors allocation of resources, anticipating changing requirements that may impact work delivery
- Ensures evaluation processes are in place to measure project benefits
- Gains buy-in and commitment to project delivery from diverse stakeholders
- Implements quality measures to ensure directorate output is of a high standard
- Translates political vision into action plans and deliverables.
Communicating and Influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.
Level 3 Indicators of Effective Performance
- Encourages and supports teams in engaging in transparent and inclusive communication
- Influences others and gains buy-in using compelling, well thought through arguments
- Negotiates effectively to deliver GLA priorities
- Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
- Advocates positively for the GLA both within and outside the organisation.
Additional Information
This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Application closing date: 1st May 2023 at 23:59.
If you'd like some help to complete your application, or if you'd like more information about any of our vacancies, then please email our Resources Team: [email protected].
If you have a question about a specific vacancy, please make sure you mention the reference details used in the job advert.
