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Manager I, Catalog, Global Catalog Operations London, England

Amazon UK Services Ltd.

Full Time London, England 70000 - 99000 GBP ANNUAL Today

Job description

• Bachelor degree (any discipline) • Minimum of 3+ years of working experience in multinationals with 2+ years of team (people) management experience • Strong leadership skills • Proficient in American/ British English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. • Working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook. • Familiarity with online retail (e-commerce) and Internet search industries • Willingness to work with sensitive issues, including but not limited to: - Adult Content - Religious and philosophically sensitive issues - Alcohol, tobacco, weapons and other potentially offensive products

Global Catalog Operations team at Amazon is looking for a highly motivated and talented operations manager to manage in-office and remote team of 15-20 multilingual associates responsible for driving global catalog improvement programs. The leader may have remote leadership to report to and manage team independently locally. The ideal candidate must demonstrate strong leadership and management skills, outstanding verbal and written communication skills, and a commitment to excellence. In this role, you will be working with catalog associates and leaders in engineering, business and operations domain. Teams’ charter is to drive better catalog quality through a series of programs which include targeted catalog enhancements, audits to monitor catalog health, improve machine learning through manual feedback etc.

Key job responsibilities
Key job responsibilities

Manage in-office and remote associates, specialists (~15-20 people) and oversee day-to-day operations
Role requires the employee to work from Amazon corporate office location in person
Responsible for delivering staff performance reviews
Owns weekly/monthly metrics and process reviews with internal and external stakeholder
Responsible for operations processes standardization for maximum efficiency
Ability to produce executive metrics and make recommendations for process and systems improvement
Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in-scope operational areas
Works with internal/ external teams and uses his knowledge and expertise to execute business goals
Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
Builds robust launch plans for new team members & owns progress tracking of new joiners through a complete administration of launch plans as a mechanism and not just good intention

• Master’s degree in management is a plus • Strong interest in metrics and reporting is highly desirable • Previous experience in data related work is added advantage Amazon is an equal opportunities employer. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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