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The Role

As Manager, Commercial Reporting & Analytics, you will be responsible for overhauling our approach to providing our commercial teams with actionable insight in an efficient and impactful manner. Together with a team of 3 reporting analysts, you will lead the delivery of all Deliveroo's commercial reporting to frontline teams and supporting commercial leaders with ad-hoc commercial analysis as required.

Beyond your own function, you will also be a key member of the Commercial Operations Management Team reporting to the Commercial Operations Director. As such, you will contribute to defining and embedding our wider approach to enabling our commercial teams to deliver a market-leading proposition to all our restaurant and retail partners in an efficient and impactful way.

What you'll be responsible for

• Defining and maintaining the definition and integrity of our commercial metrics, work in collaboration with Data Science and Analytics Engineering
• Establish a consistent framework of commercial metrics that is supported and utilised by commercial leaders in each of Deliveroo's market
• Ensure there are clear definitions for each commercial metric used by the business and that these definitions are centrally stored and easily accessible to the commercial teams
• Maintain regular quality audits to ensure that any data bugs are quickly identified and rectified with engineering teams
• Manage the "go-to-market" of any changes to our commercial metrics such that commercial teams are well informed about these changes ahead of implementation and that the change management plan has considered "downstream" implications of the changes

• Building and delivering the suite of standard reports used by all frontline commercial individuals and commercial leaders across markets
• Drive the rationalisation of commercial reports across Deliveroo by profiling different commercial personas to define their reporting requirements
• Build standardised dashboards and reports that meet at least 90% of the needs of each commercial persona such that we reduce the time spent by commercial teams on building and running reports
• Where not self-serve, provide reports to frontline commercial teams in line with pre-agreed reporting SLAs
• Maintain regularly quality audits of all reports to ensure any data errors are captured and rectified quickly

• Managing partner-reporting facing that is not yet integrated into Restaurant Hub
• Maintain existing standardised partner reporting (e.g. "KAM Report") in the short-term whilst supporting the Restaurant Experience team to migrate into Hub in line with our product roadmaps
• Identify and execute other opportunities to standardise and "automate" partner-facing reporting (e.g. MBR / QBR performance reports)

• Supporting the Incentive Manager to run periodic calculation of commercial incentive payouts

• Delivering one-off performance deep-dives for commercial leaders that does not deliver specialist Data Science capabilities

• Building, coaching and leading an exceptional Commercial Reporting team that is engaged, inclusive and high-performing
• Create a compelling vision with a strong sense of unity and desire to win together
• Recruit and coach team members that are subject matter experts in their field, with high partner and customer centricity
• Foster collaboration throughout the organisation, understanding the benefit and importance of strong functional and cross-market collaboration

Key Competencies

• Problem-Solving & Strategic Thinking: Consistently applies structured thinking to own and others' work. Provides thoughtful frameworks for weighing tradeoffs in unclear situations. Drives forward-thinking analyses. Coaches others in building blocks of strategic thinking. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
• Data Analytics: Highly numerate, able to translate business problems into data problems and design analytical products which help the business answer these questions at scale. Expert at selecting the right metric for the right problem, and communicating these effectively, even to non-technical stakeholders. Experience in BI tools (Looker / Tableau) and strong SQL skills is highly recommended
• Project Management: ability to manage and progress a multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions
• Delivery: sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues. Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a "blame culture".
• Change Management: utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them
• Communication & Influence: Builds trust and influence through structured, data-driven communication. Makes even the most complex information clear. Collaborates effectively across a wide range of teams and stakeholder groups. Demonstrates a confident presentation style and communicates effectively upwards and downwards.
• Team Development:: A team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams. Provides regular, constructive feedback to teammates to support team growth and talent retention. Effectively manages difficult interpersonal situations within the team.
• Community-Building: Actively participates in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourages team participation. Plays a growing role in attracting and hiring talent.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.