manager London, England
Job description
Fancy joining the UK’s number one Wine Specialist?
Majestic Wine are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Take ownership of your own development, utilising the support and resources available.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
Fantastic incentives that take you around the world to explore our different vineyards.
A contributory Company Pension Plan
Life Assurance (Worth 3 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
Company maternity, paternity and adoption leave after 26 weeks.
Long service rewards
Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
Company sick pay scheme
Job Specifics:
Contract: Permanent
Hours: 45 Hours Per Week
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
