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The Starbucks/Smoothie Bar Server Supervisor is a total foodie enthusiast who proudly leads a team of café associates in the day to day operations of the café department. These leaders are responsible for supervising daily food and beverage operations and for ensuring an excellent member experience. They pride themselves in helping achieve sales goals that maximize revenue through customer satisfaction and team member engagement.

While some of your time is spent supervising, you are also experienced and comfortable with getting your hands dirty and handcrafting specialty beverages daily. You will be responsible for modelling and acting in accordance with Starbucks guiding principles.

You are passionate about leading a team, are friendly, outgoing and dedicated to providing outstanding customer service. You are incredibly attentive and provide continual coaching and mentorship to all café associates.

With the help of your café associates these organized leaders create and maintain a clean, safe and exciting environment within the café department. You offer a positive, welcoming space that delivers fun while consistently providing a quality product with a five star customer service experience to all members and guests.

This job might be for you if you have the following talents & spirit:

• You’re Approachable: You’re on a first name basis with members and teammates and it’s common for them to stop for a quick chat when they see you bustling about.
• You’re Charismatic: You’ve got the gift of the gab and can talk to anyone about anything
• You are a Coffee Enthusiast: You have a great appreciation for a freshly brewed, fully flavorful cup of java.
• You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
• You’re Cool Under Pressure: You’re cool, calm and collected in pressured situations, (or when someone hasn’t had their morning java yet!).
• You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• You’re Efficient & Resourceful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient
• You’re Fast Paced: You’re on the ball and move at a fast pace and have great physical stamina as many of your working hours will be standing, bending, and moving, which requires good physical stamina and fitness.
• You’re Friendly: You’re a people person and can easily cultivate positive client relations and retention. You have a friendly and welcoming personality.
• You’re Flexible: You can roll with the punches and positively adapt to change. You’re like Gumby and can remain flexible with working long hours, early mornings, evening and weekends.
• Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviours. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
• You’re Motivated & Driven: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.
• You Have a Positive Attitude: You’re always upbeat, energetic and have a positive attitude
• You can Build Rapport: You have a knack for establishing rapport and building relationships.
• You’re Responsible & Reliable: You won’t burn the house down, you’re responsible and trustworthy. You’re reliable, if you say you’ll be there on time, you’ll be there on time.
• You Have Leadership Skills: You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers
• You are a Team Player: You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.
• You’re Tech Savvy: Technology is your friend and you have confidence operating software and a customer relations management database.

As a Starbucks/Smoothie Bar Supervisor, a typical day might include the following:

• Educating team members on consistently delivering a five star experience
• Maintain inventory and replenish supplies
• Clean and sanitize equipment and cafe areas
• Reviewing time off requests, vacation days and prepare food and beverage associate schedules
• Assist with recruitment and selection of all new F&B associates
• Conduct new hire training

To land this role you need to have;

• 3+ years in the customer service industry
• At least 1+ year in the food and beverage industry as a Supervisor
• Barista experience is considered an asset
• Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.

• All management/leadership team members are required to have Standard First Aid and CPR – Level C Certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
• All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

• A competitive salary
• Group Health Benefits
• Complimentary individual membership
• Group RRSP options
• Maternity/Paternity top up
• Team Member Perks
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

Experience

• 2 year(s): Expereince in the food and beverage industry as a Supervisor
• 3 year(s): Customer service expereince

Licenses & Certifications

• CPR
• First Aid
• Criminal Background Check