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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Frasers are currently looking for highly experienced retail managers to drive our Flagship store in Liverpool.

The Opportunity

As a Flannels Manager, you will be the driving force behind our biggest luxury Flagship in the heart of the city. You achieve this by having a strong commercial awareness to coach, support and progress your store management teams engagement, providing inspirational leadership on how to surpass the company objectives. You will have expereince managing a team of supervisors/managers on a day to day basis. You will be comfortable working on a large scale and at pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

1. Operations:

• Oversee store operations and ensure store delivers to expectation on all KPI’s
• Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
• Challenging and driving improvements to store operations

2. Controls:

• Ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively
• Oversee compliance with processing of payroll, resolve issues and problem-solve effectively
• Coach store teams to work within time frames set by the business and guide them with realistic expectations
• Be organised and structured in own work, oversee store management daily structure and influence change

3. Sales

• Understand business and customer expectation and ensure this is executed effectively
• Use knowledge of customer service to coach managers on how to improve
• Understand product features and benefits and coach store management on how to deliver a broad understanding to teams
• Drive KPI targets and motivate teams to deliver results
• Analyse data and communicate with team for improvement
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Coach and guide store team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4. Development

• Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
• Be self-driven in own personal development
• Plan for development and create clear succession plans for your team to encourage next generation and support business growth
• Create an environment that encourages and rewards performance fairly and equitably
• Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your store

5. Leadership and Management

• Inspire the workforce and act as a role model to others
• Develop, coach and motive your team to achieve success, holding them accountable where appropriate
• Develop relationships with teams by way of regular one to ones and strong day to day communications
• Supporting your Area Manager and contributing to the success of your region

The Requirements

• Experience within luxury or premium retail at a senior management level
• Vast knowledge and passion of luxury retail including building brand relationships
• A background managing a team of managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

The Rewards

• A competitive basic salary
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands