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Position Summary
As the Manager of Order Management and Billing, you will play a pivotal role in ensuring the smooth and efficient execution of order processing and billing operations for our customers in the EMEA and APAC region. You will lead a team of home-based employees, providing guidance, support, and fostering a collaborative and high-performing work environment. Your exceptional organizational and leadership skills will be essential in coordinating cross-functional efforts, optimizing processes, and delivering outstanding customer service.

Primary Responsibilities

• Lead, inspire, and manage a remote-based team of order management and billing professionals in the EMEA region.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations to drive individual and team growth.
• Foster a positive and collaborative work environment, ensuring effective communication and cooperation among team members.
• Oversee end-to-end order processing, ensuring accuracy, timeliness, and compliance with company policies and procedures.
• Collaborate with sales, finance, and operations teams to review and validate orders, resolve issues, and facilitate order fulfilment.
• Implement and maintain efficient order management systems, tools, and workflows to optimize productivity and customer satisfaction.
• Manage the billing and invoicing process, ensuring accurate and timely generation, delivery, and reconciliation of invoices.
• Collaborate with finance to resolve billing discrepancies, address customer inquiries, and support revenue recognition activities.
• Continuously evaluate and improve billing processes, systems, and controls to enhance efficiency and reduce billing errors.
• Work closely with customers, internal teams, and partners to address order-related queries, resolve issues, and ensure a high level of customer satisfaction.
• Proactively identify opportunities to improve the order management and billing experience for customers, advocating for process enhancements and system improvements.
• Develop and maintain strong relationships with key customers, understanding their unique needs and providing tailored support.
• Support the business by handling ad-hoc data entry needs and vendor/ reseller order management.
• Generate regular reports and key performance indicators (KPIs) to track order management and billing metrics, identify trends, and provide actionable insights to senior management.
• Analyse data to identify process bottlenecks, propose solutions, and implement process improvements to drive operational efficiency and productivity.
• Ensure compliance with relevant regulatory requirements and internal audit standards related to order management and billing processes.

Experience & Skills

• Strong leadership and people management skills, with experience managing remote or distributed teams.
• Excellent knowledge of order management and billing processes, systems, and best practices.
• Demonstrated analytical and problem-solving abilities, with a data-driven mindset.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, customers, and stakeholders.
• Strong attention to detail, organizational skills, and ability to work in a fast-paced environment.
• Understanding of financial and accounting principles related to billing and revenue recognition.
• Familiarity with regulatory requirements and compliance related to order management and billing in the

Required Qualifications

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience (5+ years) in order management, billing, or a similar role, preferably in the IT / software industry.
• Proficient in using order management and billing software applications (e.g., Salesforce, ERP systems).

What We Offer

• Supportive leadership team that rewards initiative and success.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Professional Development & Training Reimbursement Program.
• Potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.