Maitre'd- Westminster London, England
Job description
This a Westminster Works job, which means that it is with an employer that has been vetted and certified as being amongst the best employer in London. Read on to discover the benefits of working with a Westminster Works employer
Job Title: Maitre'd
Location: Green Park
Contract: FT
Salary: Above LLW
New Hotel opening this SUMMER – Apply now !!
Job Overview
We’re currently seeking a Maitre'd who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.
- Managing the shifts reservations – ensuring service flows and Guests needs are met
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; direct Hosts to escort Guests them to assigned dining area; present menus
- Make reservations for Guests inside and calling into the restaurant
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate
- Call Guests to confirm reservations or answer questions, as necessary
- Communicate with other Hosts Guest tables and/or special needs
- Communicate Guest notes to Managers, Kitchen, and Service Team by using chits
- Tend to special Guest needs and requests
- Recognizing, welcoming, noting restaurant regulars, VIP Guests, and/or critics
- Research, detail, and track VIP guest preferences and those of his/her contacts
- Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives
- Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
- Inform Guests of basic information about offerings at the restaurant and/or hotel property details or initiatives
- Maintaining a strong and friendly presence at the door
- Communicating to the kitchen necessary information about Guests and covers
- Checking, securing, and returning Guests belongings
- Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
- Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management
- Updating Single platform online menu content daily/weekly to ensure all online channels are up to date with correct menus
- Audit all online channels to ensure operational information is correct
Candidate Profile:
- About you...
- 3 or more years luxury hotel experience.
- A post-secondary diploma or degree would be a plus.
- An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
Staff Benefits
- Designed by Nature work environment
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- Company University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
About the company
The Employer believe the world is beautiful and they want to keep it that way, whether it's an abundance of natural light or a hand-crafted Baccarat crystal chandelier. Their mission? To help inspire conscious consumption and protect our natural resources, while delivering a unique and evolved luxury experience.
The Westminster Works Pledge
This employer has signed the Westminster Works Pledge, committing to the following:
REWARD
We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage
We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual
We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty
RESPECT
We will champion diversity and promote inclusion in our teams, and everything we do
We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included
We will always listen, respect and respond to issues and ideas raised by all our team members at any level
PROGRESSION
We will help you chose how to progress, identify opportunities, and get you on the right path
We will support your progression through training, learning new skills, and promotion
We will celebrate your successes with rewards and recognition for great team performance and personal achievement
Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital stat
