maintenance manager Manchester, England
Job description
We are seeking a highly organised and detail-oriented Property Maintenance Coordinator to join our well-established Build to Rent team,
Your main role will be to provide the highest level of customer service and support to our residents, coordinate external contractors, and our in-house maintenance team, and support our property managers.
You will also be required to provide various KPIs and work with our GMs to adhering to budget whilst conducting various administrative tasks.
Roles and responsibilities (But are not limited to)
- Being responsible for coordinating, and scheduling maintenance and repair tasks for our property portfolio
- Manage relationships with contractors and residents.
- Planning, scheduling, and coordinating the material, equipment and requirements for projects and work orders using a work management system.
- Using our in house property management software to ensure a smooth process and lrevel of communication between resident and contractor
- Providing weekly data and stats for reporting purposes
- Exercise considerable independent judgmement and carrying out daily/routine responsibilities
- keep clear and concise records on our dedicated maintenance software to ensure that everything is well documented
- Providing great customer service when communication with residents
Operations
- Overseeing and taking the lead with the Maintenance Teams diary
- Effective management of contractors and the instruction of works making sure the appropriate information is passed on correctly
- Receiving and acknowledging resident maintenance requests
- Using our in-house maintenance software to accept and coordinate all maintenance issues
- Liaise with and book contractors
- Source reliable contractors
- Build strong relationships with residents and contractors
- Ensure that all maintenance and repair work is completed in a timely and efficient manner
- If timescales are not being met investigate the reasons why and establish a solution
- Ensure contractor attendance on site
- Direct Resident Liaison regarding communal maintenance
- Deal with daily requests; prioritising and closing out the issues raised
- Collaborate with other team members to drive satisfaction and good experience for residents to ensure opportunities for Livingway growth
- Attend regular meetings with your direct line manager about the stats and data
- Ensure resident satisfaction throughout the maintenance proces
- Work with contractors to diagnose and resolve all ongoing maintenance issues
- Review Check-ins and Mid Term Inspections with residents and discuss any issues raised within
- Liaising with other Livingway departments (when required)
- Support OOH calls and maintenance issues (when required)
Financials
- Assist with the preperation and management of the budget for maintenance
- Continuously review the financial performance of each building
Compliance
- Arrange Maintenance contracts and service level agreements for ongoing maintenance
- Record, respond and resolve customer complaints about going issues
- Deal with and book appointments for building compliance
Candidate requirements
Ideally you will have proven track record in a similar role but we are prepared to train a great organisor with a can do attitude.
General administration experience/IT literate including a good working knowledge of Microsoft packages including word excel and Fixflo (Full training will be provided but experience desirable)
Experience working under pressure on your own or as part of a team
An understanding of H&S, FRA regulations would be beneficial
A focused team player with a strong character
To provide the residents with an exceptional living experience
High levels of integrity and reliability
Ideally worked within a maintenance division for an estate agency or large company but not essential
Life at Livingway
Livingway is a growing Institutional landlord who entered the Build to Rent arena in 2019. We have 7 operational sites with another 2 due to open in 2023 which will all deliver high-quality residential homes and amenity space.
We have ambitious plans and intend to double our portfolio every year.
Livingway is also a flexible equal opportunities employer who values diversity we appreciate that all of our team are individuals with individual needs, and we will always work with all team members to develop new skills to advance their career. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, or other applicable characteristics protected by law.
We offer a competitive salary based on experience along with a full benefits package.
Job Types: Full-time, Permanent
Salary: £18,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Why do you want to work for LIVINGWAY
Experience:
- Management: 2 years (required)
Work Location: In person
Expected start date: 24/08/2023
