Maintenance and Operations Supervisor - Shift London, England
Job description
About us
The UCL Estates Operations team manages a property portfolio of over 645,000m2 of diverse real estate on behalf of UCL, supporting over 48,000 student’s and nearly 15,000 staff. UCL Estates has a 24/7 service through the Direct Labour Operative team to provide around-the-clock cover for maintenance and repairs issues across the whole UCL campus.
The Estates Maintenance Operations team provides a comprehensive on-call service both responding to emergencies but also undertaking works where access is a problem during normal hours.
With the University becoming more commonly used out of normal study and research times, there is an increase in the number of emergencies and equipment breakdowns that the maintenance team are required to attend to.
About the role
This is an exciting opportunity to support the Maintenance Operations team in helping them respond to planned and reactive tasks across the campus on a wide range of systems and services. As a Maintenance and Operations Supervisor you will be responsible for the day-to-day operations, working closely with the customer services team to ensure that your team is efficiently and effectively deployed responding to our customer’s needs as well as incidents such as floods or power outages.
An essential part of this role will be communicating and reporting, ensuring all our stakeholders and maintenance team operatives are kept informed. It is essential that we work closely with our term contractors, taking ownership of problems and following them through to completion. You will work collaboratively with the management team to implement policies, procedures, maintain records, provide monthly reporting and HR support.
Other duties include supervising and manage a team of mechanical and electrical operatives delivering a range of planned and reactive maintenance/repairs to building services, systems, infrastructure, plant, equipment and building fabric. You will manage day to day staffing issues (performance, recruitment, discipline, development, etc.), and will plan, prioritise and allocate work according to criticality to ensure the safe, efficient, and effective provision of reactive and planned maintenance services. You will also allocate work for completion by the M&E Response and CHP teams to be completed inside and outside of normal working hours, liaising with the other Maintenance Operations Supervisors to do so.
You will also be responsible for the health and safety of their team, generating Risk Assessment & Method Statement (RAM) for specific works undertaken by the team as well and monitoring the Dynamic Risk Assessment App (DRA) used by the operatives. This also includes reviewing the RAM’s for any contractors under their control.
Please note the shift pattern for this role is: 4 days on, 4 days off, 4 nights on, 4 nights off (8am - 8pm or 8pm - 8am).
The salary for this role (inclusive of London Allowance and 15% Shift Allowance) is £44,804 - £53,828.
About you
The ideal candidate will have previous experience of working in a maintenance operations supervisory role managing trade staff (this is essential) preferably in a higher education institution or comparable environment.
You’ll be confident, organised, and able to work under pressure, implementing policies and procedures and communicating with stakeholders as well as our own engineering staff. You will have sound literacy and numeracy skills, have a broad technical knowledge of mechanical / electrical and HVAC systems with advanced problem-solving skills. You will have an in-depth knowledge of legislation and a working knowledge of H&S.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 18 days bookable annual leave (this is different to traditional non-shift roles due to the nature of the shift pattern you will be working)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
