Mail Room Assistant Wolverhampton, England
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About the job
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Location
About the job
Job summary
This is a pivotal role in an extremely busy department that requires organisational, prioritising, and visual management skills to deliver a first-class service to all Station personnel across a wide geographical location. Ideally the applicant will have knowledge of Postal and Courier services.
This position is advertised at 37 hours per week.
Job description
Working as part of a small team within Admin Services, you will be responsible for;
Mail opening, stamping and forwarding to the appropriate section that has no addressee using JPA/TAFMIS/OUTLOOK
Work as a team to sort all incoming mail for delivery to appropriate sections.
Receipt/ book in and storage of parcels and packages prior to issue/delivery to addressee.
Forwarding all classified Mail to appropriate sections in accordance with JSP 440 & JSP 367
Be familiar preparing, weighing and recording, all mail for Click and Drop Royal Mail and Parcelforce account
Complete weekly Audit checks and resolve queries.
Maintain Mail Room systems, databases and ensure GDPR compliances.
Complete weekly security mandatory checks in accordance with JSP 367
Implement emergency procedures for dealing with suspect mail iaw JSP 440 and local instructions
Keep up to date with all national policy changes every three months by reading the following documentation and informing management of any changes required.
Understand and review processes/duties of other team members to enable cover for them in their absence when necessary.
As Admin Assistant to Deputy Admin Services, you are responsible for delivering a smooth service for the Station Personnel. You will be an integral role in the department, ensuring that daily operations in the Mail Room are functioning correctly and reporting to the Deputy Services Admin Manager any discrepancies that are found.
Person specification
Good background experience in customer facing roles will be highly desirable.
Will be working with other small teams and a diverse customer base in a complex Training environment.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Working Together
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
The post does not offer relocation expenses.
Please note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Things you need to know
Selection process details
Behaviours at sift and interview will be
Working Together
Managing a Quality Service
Leadership
Delivering at Pace
Personal Statement of 250 words and CV to be submitted at sift stage
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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