Luxury Travel Consultant Surbiton, England
Job description
Do you have great enthusiasm for working in the world of Luxury Travel? We are the largest charter brokerage in the world and we are currently searching for ambitious and amazing people to join our fast growing Global Travel Division. If you are you passionate about researching incredible 5 star holidays and love putting together highly detailed trips in some of the most exclusive corners of the globe then the Travel Division at Air Charter Service should be your next career move!
We are looking for the best in the business to take our team to the next level – if that sounds like you, then read on…
The Travel Division is a high-end, supplementary internal agency that offers ACS charter customers exclusive access to a range of ancillary products, including Luxury Hotels, Premium Cabin Flights, and top-of-the-range Villas & Yachts. We also offer a world-class concierge service for our booked customers, and work to the end that we will always go the extra mile to ensure that the time spent in destination is as well organised and memorable as the time spent in the air.
LIFE WITHIN THE TRAVEL DIVISION @ ACS
- Working on a mixture of incoming and externally sourced leads, as well as referred Private Jet clients, to build a List of Repeat Travel Customers.
- Pro-actively managing your list through outbound sales calls, emails and visits (both face-to-face and virtual) and ensuring that they come back to you again and again for their travel needs.
- Building relationships with Suppliers & Partners to ensure we are able to provide the most suitable choices for the customer's requirements
- Manage and Own our Customers In-Destination Experience
- Develop and maintain relationships with clients to ensure repeat business
- Ensure you are consistently exceeding both your sales activity and financial targets
- Confirming company procedures are being followed in a methodical and chronological way to ensure protection of both ACS and the client
- Research, explore and study different travel destination options
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study customer's specifications and wishes
- Suggest suitable travel options that best suit customer's needs
THE DUTIES
- Work as part of a growing team to achieve both individual & collective success
- Demonstrate an expert understanding of the most suitable Travel Product for each customer
- Managing travel bookings from enquiry to completion
- Collaborating with other ACS departments to ensure best possible experience for our customers
- Building a wide and effective network of contacts inside and outside the organisation
- Gain clear agreement and commitment from others by persuading, convincing and negotiating
- Working productively in a pressurised environment
- Focusing on customer's needs and satisfaction
- Make prompt, clear decisions which may involve tough choices or considered risks
THE PERSON
- Extensive knowledge of major global destinations and travel products
- High aptitude and passion for sales, ideally with a track record from previous Travel Industry role
- Desire to immerse self into role and commit to the demands of the role
- Ability to work independently, but enjoys working with people inside and outside of ACS
- Enjoys working to goals and objectives in a competitive environment
- Previously working experience working with Amadeus would be desirable
- Outstanding written and verbal communication skills
- Strong numeracy skills
- An organised & disciplined attitude towards managing workload
- Passionate about travel and tourism
- Up to date understanding of latest tourism trends
Additional Information
WHAT IS IN IT FOR YOU
- £30,000pa Starting salary + Uncapped Commission
- Opportunities for career growth within the Division & Company
- Free onsite gym
- Free daily breakfast & lunch in our office canteen "The Hangar"
- 22days annual leave increasing to 25 after 1 year service
- Additional paid leave options for Valentines Day, your birthday, moving house & marriage
- Continued professional development
- A friendly fun and very exciting environment enhanced with regular company-funded social events such as Friday night drinks and seasonal parties
Looking for more details? Check us out on TikTok and Instagram
Corporate Environment & Social Responsibility Report 2023
Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
