Luxury Retail - London London, England
Job description
Do you have what it takes to be a part of our luxury retail security team?
Assist Security are looking to recruit a security professional with excellent customer services skills to join our high-end luxury retail security team. You will be working at one of our store locations in London– Knightsbridge, Bond Street, New Bond Street and Slone Square.
Main function of the role: You will be working as part of a team and first interaction with customers visiting the luxury brand store. You should be friendly but hold a high level of professionalism and discretion while working. Your role will consist of a high level of customer service and vigilance as you will be looking out for any theft or suspicious behaviour across the store / shop floor. As you are working closely with the sales associates for the brand, we look for officers who understand the sales driven working environment and how every member of staff including yourself as security creates the luxury brand image.
Pay Rate:
£11.00 to £12.50 an hour
Depending on what sites you are successful for.
Shift Pattern:
8-12 hours a day – depending on site & shift.
48-60 hours a week - Must be flexible to work across Monday to Sunday.
Shift Times:
09:00 to 22:00 your shift can vary between these times.
Minimum Requirements:
- 1 Years’ experience working within luxury industry & customer service skills.
- A valid DS licence.
- Excellent written & verbal communication skills.
- Professional & Personable.
- Immaculate presentation.
- Right to Work in the UK.
- 5-Year employment / educational history.
Preferred Requirements (not essential):
- Proven experience in luxury retail or 5* hotels.
- Emergency First Aid Certificate.
- ACT training Certificate.
- Conflict management training.
Responsibilities & Duties:
- Uphold security policy of ASG, supervisors, and the client.
- Static floor security assisting customers and sales associate where possible.
- Exercising the highest standard of customer care.
- Supporting heads of security team with day-to-day duties & incidents involving the safety and security with good practice and legislation.
- Loss prevention & theft within the store.
- Exercising the highest standard of customer care
- Monitoring, securing & patrolling the store for suspicious behaviour on the premises.
- Able to write detailed reports of any incidents to be given to your operations manager.
- Ensuring all staff involved in any safety / or security incidents complete an incident report as soon as feasibly possible post-incident with copies to be sent to supervisor and operations manager within 24 hours.
- Reporting discrepancies & violations from customers or staff members to higher management on site.
- Reporting any maintenance or hazard issues to heads of security & maintenance team.
Uniform:
- Clean pressed black suit
- Black tie
- Clean pressed white shirt.
- Clean black smart shoes. Smart boots.
- Black socks. NO WHITE SOCKS.
- No denim. No hoodies. No trainers.
What we can provide:
- 24/7 Control Room
- Training, Support and Personal development
- App based rostering systems for viewing rotas, accepting shifts, holiday management and booking on/ off shifts.
- Opportunities to gain overtime.
- Enrolment into the company’s pension scheme.
- Enrolment onto our employee’s sage benefits.
- 24hr GP helpline services.
- Discount codes & vouchers
- Strong management support through regular site visits from our operational team.
As a member of the security team, you will require to undertake SIA licence training and vetting to BS7858.
Assist Services Group was established with the sole objective of providing a fully inclusive security service which is delivered through sector specialised subsidiaries therefore creating a large group business with sector experts leading each division ensuring a personable, best in class service
We believe, with a group focus and Senior Leadership Team, we can align the businesses in terms of operational excellence and provide a personable service exceeding our client’s expectations.
This also expands our ability in terms of service offerings including but not limited to; Corporate Security, Luxury Retail Security, Close Protection and Residential Security, Event Management, Intelligence and Investigation and CCTV monitoring.
We have also increased our location presence and management structure ensuring compliance and best practice across the business.
