Luxury Brand Ambassador - John Lewis Horsham West Sussex
Job description
About the Orange Square Company
The Orange Square Company is a successful family originated business that was created to meet consumers' desire for luxurious, creative or artisan perfumery.
We only work with the finest independent noses in the world who have created their own unique vision and interpretations for their high-end consumers, each with an authentic brand story to tell. Visionaries striving for excellence in the quest for quality in their work, who in doing so are creating legacies for their own family businesses.
We specialise in supporting niche luxury perfume brands. Each one is known for its unique heritage, unmistakeable fragrance or original concept. This includes the House of Creed for which The Orange Square Company is the UK distributor, but also brands like Caron, Juliette has a Gun, Mizensir, Parlez Moi de Parfum and Ramon Monegal.
We distribute our fragrance brand in the most prestigious stores in the UK and Ireland: Names like Fenwick, Fortnum & Mason, Harrods, Harvey Nichols, House of Fraser, John Lewis Partnership, Liberty, Selfridges and even in our own Creed boutique in Mayfair.
If you dream about a career within the luxury fragrance industry and aspire to be the best in the business when it comes to perfume, look no further: youll find a culture that is friendly, professional and fun!
Purpose of the Role
The Retail Sales Consultant (Luxury Brand Ambassador) is responsible for delivering world class customer service in our stores to achieve sales and service target. They are passionate and knowledgeable about the House of Creed. We referred to our Sales Consultant as Luxury Brand Ambassadors to represent better the level of excellence of our team members!
Line of Reporting
The Luxury Brand Ambassador will report into the Sales & Education Manager
Day to Day Key Responsibilities
Your duties will include but not be limited to the following:
- Ensuring that you are well informed as to the history and character of the House of Creed, that you will sell and can communicate with confidence the features and benefits of their fragrances and other products to potential customers.
- Act as an ambassador for the brand and the company, building strong relationships with store management.
- Achieving the sales targets that are set for your brand and provide the highest levels of customer service to all our customers and potential customers in line with the Orange Square culture.
- Maintaining a clean and well-merchandised environment on the counter where you work. Ensure Company Visual Merchandising standards are always maintained.
- Brief any agency/promotional staff working on the account re company expectations.
- Carrying out promptly any reasonable instructions or tasks set by your line manager. I.e., stock replenishment, unpacking stock deliveries, stock taking, recording sales figures and supervising agency staff.
- If requested, report sales figures to Sales & Education Manager on a weekly basis.
- Record individual sales data daily
- Opening, maintaining, and closing your cash till each day you are at work in line with store expectations.
- Being aware of and reporting any stock loss or damage on your counter and stock room area.
- Being aware of new launches, promotional activity and general business trends within the department you work, maintaining market awareness.
- Comply with Orange Square and In store policies, including grooming guidelines at all times.
Skills/Experience Required
- Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
- A passion or keen interest in fragrances and storytelling
- Experience of providing a consistent high level of customer service.
- Experience of dealing with clients/customers.
- Highly organised team player, able to communicate with colleagues at all levels.
- Able to demonstrate a pro-active attitude and flexible approach.
- Excellent time management, organisation and prioritising skills.
Key Personal Qualities
- A team player, self-motivated and able to work on own initiative
- A blend of passion, dedication and imagination
- Eager to learn and share their knowledge
- High levels of attention to detail.
- See the whole picture but care about the details and client satisfaction
- Understand the importance of the Orange Square Compare core values of FACE: Family, Authenticity, Creativity, Excellence
Please note that these are not exhaustive lists
Location
This role is based in John Lewis Horsham, Sussex.
Benefits
- 32 days paid annual leave
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
