Luggage Porter London, England
Job description
About the role:
As Luggage Porter of the Front Office team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Luggage Porters work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations chexck in right through check out, to ensure that every guest wants to return.
You will consistently achieve the required standards of service and customer care, assisting the operation creating a warm, friendly and comfortable environment for our guests.
Below are just some of the duties and responsibilities of Luggage Porter - at 11 Cadogan Gardens Hotel:
- You will be a well spoken individual, inmmaculately presented, able to create rapport with our regular and new guests, understanding and anticipating any needs the guests might have.
- You will demonstrate good knowledge of the Chelsea area and the city Leisure panoramma, and will be able to respond to any guests queries on a timely manner.
- To be respectful and confident at meeting and seeing off all arriving and departing guests, ensuring the efficient and safe transferral of luggage.
- To ensure all arriving Hotel and Restaurant guests' cars are parked, if required.
- To be confident and intuitive in ensure no guests are left waiting in any area of the Front Hall or public areas for an excessive amount of time without being spoken to acknowledging the fact that every guest is unique.
- You will be a team player, willing to assist the Front of the House team when required, and will share the knowledge, passion and pride about the Hospitality Industry.
What's In It For You?
- Service Charge
- Company Pension Scheme
- Friends and Family discount rate at our Hotels
- 25% discount on all Food Beverage
- Generous Recommend a Friend Bonus
- Company Pension
- ...And many more
If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you!
11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.
Iconic Luxury Hotels offer the following benefits to employees:
Meals on duty
Staff stays
Friends Family rate
25% Discount on FB
Discount on Spa treatments (at selected properties)
Team Events
Refer a Friend scheme
Employee Assistance Programme
