Loyalty Marketing Executive London, England
Job description
We have a fantastic opportunity for a CRM Marketing Executive in our M&S Connect Loyalty Team.
In this role you will support the briefing, delivery and reporting of customer communication activity across Sparks and our Financial Services products.
You’ll be part of a team that delivers relevant, targeted communications, driving customer engagement; enhancing the Sparks loyalty programme and expanding the reach of the Financial Services portfolio.
What you'll do- Supporting the development and delivery of the Connect communications strategy
- Leading on small-mid sized campaigns
- Supporting with the generation of emails using the new Email Design System (EDS) and updating site content using our CMS
- Ensuring all communications align to the M&S/Sparks/Financial Services brand guidelines and are approved by relevant partners
- Reviewing and reporting on campaign results, identifying and proposing continuous improvements
- Forming strong relationships across all the Connect teams
- Introducing key trends from loyalty outside the retail industry
- Prior CRM experience, preferably with familiarity of being hands on with Salesforce Marketing Cloud
- Data literate with an analytical mindset
- Prior experience of briefing and working with agencies
- Prior retail, loyalty and/or financial services experience
- Customer-centric, with a good degree of commerciality
- Excellent attention to detail
- Good communication skills
- Excellent written / brief writing skills
- Ability to run multiple projects and prioritise workload accordingly
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Everyone’s welcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
