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Key Tasks and Areas of Responsibility:

Create channel volume forecast by day for current month and actualise

Create 12-month rolling channel forecast by week and month

Plan peak season, sale and Black Friday with couriers

Coordinate and book daily collections for DPD and Evri for Wholesale, Retail and Ecom

Coordinate thrice weekly timed delivery service for GANT Regent St. using specialist carrier

Responsible for optimising outbound carrier selection for Retail/Wholesale for cost efficiencies

Retail store deliveries:

• Arrange shipments
• Send tracking numbers to Retail team and/or stores
• Check and confirm all deliveries are received
• Follow up and resolve missing or late deliveries
• Process claims and follow through until resolution

Arrange Wholesale, Retail (incl. Seasonal returns) and GANT HQ returns using most cost efficient solution

Responsible for raising claims against couriers for all channels

Work closely with global customer service team to set up and develop a process to manage delivery issues

Maintain a claims tracker by channel and GBP value

Respond to courier questions regarding GANT delivery queries/issues in a timely manner

Coordinate ordering courier consumables etc. to 3PL

Manage monthly invoicing process for all outbound and returns couriers:

• Main contact for receipt of all courier invoices and related backup files
• Validate all invoices at line level versus courier rate card
• Validate overall invoiced volume versus ERP shipped volumes
• Validate B2C duty and VAT invoice for Republic of Ireland shipments

Responsible for maintaining courier performance data and driving service improvements

Be the main interface between 3PL and couriers

Hold monthly meetings to review delivery performance and KPIs with couriers

Hold quarterly business reviews with couriers

Communicate delays and carrier issues to logistics team and key stakeholders

Communicate temporary or permanent delivery/return lead times to key stakeholders

What we offer

A career at GANT demands a results-oriented mindset plus creativity and ambition. Those who have the right attitude will be given opportunities for personal development and internal promotion. We provide you with development tools and expertise through our learning platform: GANT Academy and Sales and Service program. There will be international career opportunities for the right person. Your time at GANT can be for a lifetime or just one of the best experiences of your career!

Other great benefits include:

• Generous clothing allowance
• 50% discount including sale items, 25% in outlets
• Pension
• Life insurance (Death in Service)
• Holidays 20 days plus Bank Holidays
• An extra day off for your Birthday
• 2 days paid time off for you to do Voluntary work
• Bonus scheme
• Enhanced Maternity leave
• Enhanced Paternity leave
• My GANT Rewards Programme, which gives you fantastic savings with cashback and discounts with hundreds of retailers and services
• Access to GANT wellbeing hub with lots of resources to help individuals with their wellbeing
• Individual awards for customer service praise or job well done
• In store promotion prizes
• Annual pay review
• Company paid sick pay
• Further Education Programme
• Employee Assistance Programme
• Continuous Learning and Development
• Refer a friend scheme

Apply with your CV and a cover letter as soon as possible. We review applications on a rolling basis and the position may be filled sooner than you think! Until then, get to know us by following LifeAtGANT.

Right to work in the UK

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship.

GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle, The Kooples and Tecnifibre. Please visit the group website for more information.