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Job description

The Business

Today Team massively punches above its weight in the same-day and time-sensitive Courier Delivery sector with an extensive and growing current Customer list. We have a very strong set of Values which we never compromise, and which have become a hallmark of our success. We don’t just deliver, we deliver right. We have recently celebrated both our 18th Anniversary and our first acquisition; we are going places.

To date, time our success has come through exceeding our customers’ expectations with a record of delivering on time and as promised, well over 99% of the time in the past 12 months alone. This has been achieved largely because of the quality and professionalism of our outstanding and growing Logistics Team, which includes a remarkable blend of experiences and personalities, and we are looking for someone who can fit right in to help lead this excellent group.

The Opportunity

Want a role which will, through your hard work and leadership, grow as you do in an established and growing organisation where ‘Outstanding Customer Service’ is the only level we will settle for? Read on.

We are after someone special, someone who is ambitious, who is hungry for success, in an organisation which has real ‘Values’ at its core. Our customers always come first and we never settle for an easy win at the cost of service excellence.

The role is to Supervise the Logistics Team, reporting into and Deputising for the Logistics Team Manager. The Logistics Team effectively manage ‘Speed Dating’ between our Customers and our Couriers, one half bringing the jobs in, the other half offering the jobs out. It’s beautiful in its simplicity but ensuring service excellence is the real challenge, which is why we are so successful.

The Person

· You will almost certainly have a Logistics background or will have come from a role where managing similar works processes are a core part of the job.

· You may have managed small teams in the past and be a real people person.

· You will be ambitious.

· You will have great attention to detail.

· You will be able to place yourself in the shoes of the Customer and continually ask the question “What would I want expect if I needed an urgent item collecting or delivering?” and ensure their expectations are met in full.

· You will be able to think laterally to be able to solve unplanned issues as they arrive.

· Customers will see you as the Swan on the surface, not the frantic legs beneath the water.

· You will be comfortable working to a set of non-negotiable Values where the Customer’s needs are absolute.

· You will appreciate working in a strong team environment where you are supported, developed and valued.

· We use IT stuff and would expect you to be able to as well.

What Would You Get for This?

· Salary – We are thinking around £27K – £30K plus Benefits and but if you are the right person, we are happy to talk about it. We also have a quarterly performance based bonus scheme.

· Benefits – All the standard stuff plus a few bits more that we can talk about.

· Development – What do you need? 80% of our colleagues are currently engaged in some form of career development programme, funded by the company.

· Opportunity – This is kind of up to you in this role, no? We will be what you help to make us – is that enough of a promise for you?

This is not a job for just anyone and we know that many will not be up for the challenge. If you think you might be, we would love to hear from you.

Job Type: Full-time

Salary: £27,147.00-£30,000.00 per year

Benefits:

• Company events
• Employee mentoring programme
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Warrington: reliably commute or plan to relocate before starting work (required)

Experience:

• Logistics: 2 years (preferred)

Work Location: In person