Find More Than 10K+
United Kingdom Jobs

Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency. Additionally, the team works closely with the New Market team to facilitate the overseas expansion of e-commerce businesses. This involves establishing new logistics channels and enhancing operational capabilities in order to successfully penetrate new international markets.

We are looking for logistics operations manager to join our global logistics team, responsible for vendor performance and end-to-end operations in the UK.

• Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, fulfilment warehouse, reverse logistics, reverse warehouse; Responsible for end to end logistics performance from paid until delivered in different logistics mode;
• Building and managing key strategic relationships with Key Sellers, 3PLs and Logistics Providers;
• As the owner of SOP, responsible for operation performance indicator (KPI), solving problems and providing support to the business in driving deployment results, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day to day operations, track record of high performance and areas of improvement.

Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background;
• At least 5+ years of working experience in platform logistics operations;
• Solid working experience and relationship in 3PL management in the UK market;
• Excellent understanding in any segment of platform logistics operation, including (but not included to) data integration, firstmile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance;
• Fair understanding of eCommerce marketplace operation and governance policy;
• Excellent communication skills with the ability to secure alignment;
• Occasional business travel required;
• Self-motivated and results driven, analytical and data driven.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too