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Logistics Manager EMEA

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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

We have an opening permanent contract for a Logistics Manager EMEA to join the Supply Chain department based in our Addlestone, UK office. The Logistics Manager EMEA will play an active role in ensuring excellent customer experience is delivered across region through efficient and effective warehousing and distribution operations. This hands-on role will ensure the best practice logistical processes are implemented to meet the current and future needs of the business whilst driving regulatory compliance, efficiency, performance, and cost control.

Responsibilities include:

• Build a high-performance culture through coaching, mentoring and regular performance feedback for team members, own and drive ‘Leading the Way’ initiative within Operations team
• Hold scheduled meetings with the team to review performance and identify operational issues, corrective actions and align responsibilities
• Provide inspirational leadership for the Logistics team to ensure that attraction and retention of top talent and high team retention.
• Working with the regional Quality Management team ensure that all warehousing is fully compliant to all required QMS, GMP, GDP and MDR standards and that warehouses always remain ISO13485 ‘audit’ ready.
• Setting the regional template, policy and governance for all warehousing and logistics operations across region, and work with key in-market stakeholders to ensure compliance with these standard operating procedures.
• Core focus on the tactical and strategic operation of the regional DC (distribution centre) in Addlestone (goods-in, picking & packing and shipping), courier & transport operations (as delivered by 3rd parties)
• Ensure that customer orders are dispatched within the agreed customer service level agreements (SLA’s)
• Responsible for jointly driving the tactical and strategic direction of the regional supply chain.
• Ensure right level of communication is in place to drive collaboration and performance, within and outside the Logistics team
• Develop and maintain a capacity planning road map for all logistical areas, to understand the supply chain capacity and mitigate risk areas, through forward planning to always maximize performance and service.
• Build a performance culture, driven by data, through the development and deployment of relevant KPIs

What makes this opportunity unique?

In this role, the successful Logistics Manager EMEA will build a high performing Operations team across region to develop market leading logistic solutions and deliver unrivalled customer experience. This will be a developmental curve in your career as you will be constantly collaborating with senior decision makers such as stakeholders across business units and markets. This expanded role will provide exposure to the physical supply chain across region to drive changes in customer experience, performance and cost across Europe, Middle East and Africa. You will make a difference to people’s lives and contribute to Cochlear’s growth story in a very direct way.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Essential

Minimum:

• 5 years working within FMCG or ‘distributor model’ supply chain organization
• Widespread end to end Supply Chain knowledge, with experience gained across the value chain
• Leadership skills – Supports and nurtures their people to maximize individual performance, whilst building a strong highly effective team
• Driven by a passion to deliver exceptional customer experience
• Collaboration skills – Build trust and establish long-term sustainable collaborative relationships and partnerships, with stakeholders, customers and suppliers
• Excellent planning and organization skills
• Problem solving through analysis and innovative thought and communicate findings.
• Understanding of Health and Safety requirements within operational environments
• Capable of working under pressure, in a fast-paced environment, with the ability to manage conflict and positive resolution of issues
• Experience of working within a Quality Management environment, gained within either medical devices (ISO13485), food, pharmaceuticals, or similar businesses

Ideal:

• Membership of Chartered Institute of Logistics and Transport, APICs or similar professional body
• Experienced gained working within complex European/ EMEA matrix organizations
• Successful delivery of projects within the supply chain space
• Experience with Oracle inventory modules
• Supply chain budgeting experience
• Ability to read and analyze financial reports and variances
• Good presentation skills and the ability to deliver briefings
• Lean 6 Sigma or similar qualification

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.