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Operations Controller | Medway | Permanent

Shifts : Monday - Friday 09:00-18:00

Salary : £27,510

Hours: 40 Hours per week

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper with interest free season ticket loans (available after a years’ service).

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Controller to ensure we continue growing and improving every day.

This is where you come in!

We have a fantastic opportunity for an Operations Controller to join our team in Medway on a permanent basis.

For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment.

The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion.

The main responsibilities within the role are:

• Allocation of work to couriers in a fair and transparent manner.

• Taking bookings accurately and advising clients of our services.

• Monitoring of jobs through to POD and completion with priority on platinum customers.

• Implementing and maintaining Service Level Agreements (both customer and service centre specific).

• Proactively keeping clients and fellow employees informed of any delays or issues.

• Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.

• Acting on your own initiative without constant supervision.

• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.

• Be highly organised.

• Previous transport industry experience.

• Solid geographical knowledge.

• Excellent punctuality and attendance

• Computer literate.

If this Operations Controller role sounds like a great fit we would love to hear from you!