Lock keeper - Port Solent Portsmouth, South East England, England
Job description
Position: Lock Keeper
Place of Work: Port Solent Marina
Shift rota is 4 days on (12 hour) – 4 days off – 4 nights on (12 hour) – 4 days off – and repeat
Salary £23,000 - £25,608
About the role and responsibilities.
To operate the locks and bridges at Sovereign Harbour, along with allocating berths to visiting vessels. The Lock Keeper is responsible for vessel traffic service information and navigational safety. Ensure at all times Havenstar is up to date with available berths and visitor allocations.
Lock Keepers are expected to deliver first class customer service and to assist with other areas of the marina when needed. Sovereign Harbour is a Statutory Harbour Authority, Lock Keepers form an intrinsic part of the various duties and responsibilities associated with that.
Operational:
Operate the locks on demand or to a pre-agreed schedule with the Manager
Operate the bridges on demand or to a pre-agreed schedule with the Manager
Conduct marina level top up’s as required
Operate vessel traffic service information to vessels arriving and departing the harbour in terms of navigational safety (depth, weather, tidal information, lock availability, vessel movements etc)
Respond to emergencies and incidents and to follow the emergency incident protocol.
Ad hoc towing or driving of vessels
Administrative
Allocate berths to visiting vessels and to manage the available berth picture at all times.
Cover the front desk and answer the phones when needed
Take payments and reconcile the tills
Undertake berth checks
Complete periodic inspections and safety equipment checks
Vision of Success
Continued high NPS scores with no lock related detractors
No navigational incidents
Excellent visitor feedback
Other General Requirements
To deliver excellent customer service in line with current policies and procedures
Maintain high standard of cleanliness and maintenance on site
Assist with boat towing and driving of boat as required
To proactively assist in the sales process for the marina’s services and products
Operate marina software systems in line with current procedures
Work with the boatyard team to conduct lift & launch operations
Be vigilant to the security and safety of any person on the marina
Maintain marina safety equipment and submit periodic checks
To carry out additional tasks as may be considered fair and reasonable
Company benefits
· Private Medical Insurance, access to an On-line GP service,
· 25 days holiday plus a day off for your birthday along with other staff benefits’
· Staff Development & Training
· Flexible Holiday
· Annual Incentive Scheme
· Online GP Service
· Cycle to Work Scheme
· Private Health Care
· Free Berthing
· Free Eye Exams
· Employee Assistance Programme
· RAC vehicle discount
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,608.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Portsmouth, Hampshire: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
