Local Customer Service Advisor Sheffield, England
Job description
About the Role
Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on!
We are looking for Customer Service Advisors to be part of a dedicated team that works together to provide excellent customer service. You will be a key part of the Tuffnells team and play a huge part in our growth and success. This role is about more than just customer service, it is about putting our customers at the heart of what we do every day.
This role is working 37.5 hours per week, Monday – Friday 12pm - 6pm
If you are looking for flexibility in your working days or hours, then feel free to discuss this as part of the interview process as we always look to accommodate needs of our team to suit their work life balance.
As a Customer Service Advisor, you will be liaising with customers over the phone, email and using our systems, you will ensure customer satisfaction is delivered and a high quality of service is maintained throughout the customer journey. You will resolve queries and complaints in a timely manner and be an ambassador for Tuffnells.
You will need to
- Ideally have some previous experience working in customer service
- Have telephone/call centre experience
- Be motivated and passionate and have a strong track record of delivering great customer service
- Have a strong work ethic and desire to work as a team to help Tuffnells succeed
- Demonstrate excellent communication both verbally and written
What's in it for you?
- Monday to Friday Working Hours
- Recommend a Friend Scheme - refer someone to work here and you could each receive a £500 bonus
- Free Employee Assistance Programme
- Access to MyRewards - Tuffnells Reward and Recognition platform, including discounts at hundreds of retailers
- 25 days annual leave (rising with length of service) + 8 days Public Holidays
- Free Parking at Office and local transport links
- Free Uniform and dress down Friday
- 4% Employer Pension Contribution
- Life Assurance
About Tuffnells
We are the number one next-day carrier of irregular-sized parcels and freight.
A ‘People First' business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.
We believe that a culture of equality, diversity and inclusion not only benefits our company but supports wellbeing and enables our team members to feel that they belong.
We are committed to promoting a working environment based on dignity, trust and respect, and one that is free from discrimination, harassment, bullying or victimisation.
We are proud of our company values and always look to take PRIDE in what we do – People, Respect, Integrity, Deliver, Excellence.
What Next?
If you like the sound of this opportunity with Tuffnells and you match the requirements for this role and are looking for your next career move, simply apply online following the steps outlined ensuring that a full up to date CV is attached with your application.
