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JOB TITLE: Order Processor

DIVISION: Fenestration

SITE LOCATION: Telford

REPORTS TO: Customer Service Manager

Job Purpose: The role of Order Processor is to ensure all orders are entered onto the system on the correct day, adhering to cut off times and to accurately match the order that has been placed.

Key Accountabilities:

• To liaise with Customers, the Sales Team, and all internal personnel relating to order related matters.
• To process all sales orders to expected deadlines including special orders.
• To process all standard marketing orders including related purchase orders, progress and despatch of sales orders to affect invoicing in a timely manner
• To manage all day-to-day administration tasks relating to the archiving of sales orders for BSI and auditing purposes
• To assist the Customer Service team when required to process quality and service-related disputes to a satisfactory conclusion, including liaising with all relevant personnel. Maintain customer records for all complaints.
• To produce reports as necessary or when requested to do so.
• To assume responsibility for various tasks as required and attend meetings as necessary
• Assist with cover when members of the Customer Service team are absent
• To work as part of a team and contribute to positive change including system and procedure changes.

Key Experiences and Skills Required:

• Competent with Navision
• Good level of numeracy
• Strong communication skills

Desirables Skills, Qualifications and Experience Required:

• Organised approach to work
• Ability to work on own initiative
• Attention to detail
• Positive approach to the working environment
• Driven approach to work

Performance Measures:

• Attendance
• Efficiency

• Input error analysis (accuracy)

Personal Attributes:

• Action orientated – Able to deal with problems in appropriate time frames
• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
• Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges
• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role