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Summary

• Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.

• We have a vision of a happier, healthier and more connected borough. To achieve this, we’re investing heavily in our digital services and transforming the way that we work.

• In the directorate of Housing and Safer Communities, the Housing Information Technology Team (Housing IT) works to recommend, implement and support the technologies that underpin the services which we deliver to our residents and colleagues.

• As part of Housing IT and working closely alongside the Housing Income teams, the Accounts Officers play a vital role in supporting the financial and accounting processes for collection of rent and other chargeable services.

The role

• You’ll be responsible for the administration of rent and other associated Housing accounts. In your day-to-day, you’ll carry out a wide and varied range of administrative tasks, processing payments, account adjustments, refunds, reconciliations, charges and more.

• You’ll champion the interests of the council and our residents. You’ll ensure that residents are fairly and duly charged for the services that they receive while promoting accountability in Royal Greenwich, working to deliver accounting processes which are considerate, timely and accurate.

• As a member of the wider Housing IT Team, you’ll provide essential system administration to ensure that our business systems are operational, up-to-date and meeting the expectations of our colleagues and residents.

• You’ll contribute to specific projects in an ambitious programme of transformation, focusing on the implementation of new tools and processes which improve the way we deliver our accounting services.

• You’ll become a proficient user of our reporting tools to provide accurate and timely management information that will support and inform the delivery of our services.

Who you are

We want to hear from people with the following skills and experience:

• Experience of working in a formal accounting / finance environment.

• Exceptional customer service skills and the ability to tailor your communications to the target audience, whether residents or colleagues.

• A working knowledge of GDPR and the procedures / controls relevant to the management of sensitive personal and financial information.

• Administration skills, preferably with a focus on accounting systems and reporting tools.

• The ability to enter, manipulate and reconcile data accurately – particularly financial data.

You should be

We are looking for people who share our values and principles:

• Rigorous in your attention to detail, process-oriented and focused on accuracy as you carry out your duties.

• Innovative and open-minded - keen to highlight and push forward any opportunities that you see to improve the way we work and break silos of knowledge.

• Customer-oriented – our residents are our priority and you’ll be ever mindful of opportunities to demonstrate that through exceptional customer service.

• Open to the challenge of working in a complex and changing environment, working closely with your team (not in a silo).

• Naturally curious – you will strive to learn more about the tools and technologies that we use in Housing and Safer Communities.

• Highly organised, used to juggling priorities and prepared to meet challenging deadlines.

These values are important to us, as is building an environment that promotes knowledge, equality, and skill sharing.

Please keep reading:

At Royal Borough of Greenwich we want our staff to thrive professionally. We are a business that that recognises and supports transferable skills and ambition. So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.

For an informal discussion about this opportunity, please contact Tim Chick; [email protected] 0208 921 5327

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.