Your New Job Title: Baggage Services Agent, London

The Skills You'll Need: UK driving license, customer service

Your New Salary: £23,000 - £26,000 (inclusive of early/late, shift allowance, weekend and bank holiday premium shift pay)

Location: Heathrow

Who You'll Be Working for: Oriental Airlines

To be successful in this role our client has said it is essential that candidates have/are/can:

This role requires the applicant to obtain a Criminal Record Check and must have a full UK driving license.

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing Each Day:

• Main duty will be supervising and managing the safe loading and unloading of the aircraft cargo and passengers' baggage for both arriving and departing aircrafts ensuring regulations and safety compliances are followed/baggage handling, from the acceptance to delivery, lost and found and working with Ramp and baggage handling companies
• Supervising and managing the safe Unloading and Loading of the aircraft cargo compartments following regulation and safety compliance.
• Performing the above while working in partnership with Ground Handling agents on the ramp safely ensuring good communication and accuracy as required.
• Give passengers a warm welcome and a positive experience, as you will often be the first or last person that passengers meet when they start or complete their journey.
• Carry out Passenger Service duties for both arrival and departure flight handling, including
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Handle Loss Baggage claims, from acceptance to closure
• Handle settlement of baggage claims.
• Handle delayed baggage repatriation.
• Work with our Ramp & Baggage Ground Handling Company to ensure the highest baggage performance for both arriving and departing aircraft.
• Complete daily and monthly performance reports
• Perform baggage reconciliation.
• Complete and sign off AAA flight manifests to ensure compliance.
• Monitor and ensure VIP bags are loaded.
• Monitor connecting flight statuses and take necessary action to ensure baggage is loaded.
• General Office housekeeping and tasks

The Skills You'll Need to Succeed:

• Full UK Driving License
• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling, and having the ability to turn a negative situation into a positive.
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard

Job status: 2-year Fixed Term Contract (will turn permanent depending on business and performance)

Start date: ASAP

Working hours: 37.5 hours per week

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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