LiveChat Customer Support Associate - Remote Based Remote
Job description
Customer Support Associate (LiveChat) - Home based
Salary: £24,000 plus excellent benefits package including shares
Hours: Monday - Sunday 8am - 7pm (flexibility is needed)
Our client are fast growing health and well being experts, they are looking for a strong customer service associates who will support each customer. You will be responsible for ensuring the success of the customers’ journey through our test and program by identifying customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
- Support customers via the in-app chat service, emails and over the phone throughout the customer journey, particularly during the pre-sale and testing phases of the program.
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
- Address customer complaints in a compassionate and patient manner.
- Strive to achieve high customer satisfaction by going above and beyond.
- Motivate and encourage customers across the customer journey to maximise customer satisfaction..
- Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings.
- Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage.
Fantastic Benefits such as
- Remote First: Save hours of commute time, sleep a little extra, be at the dinner table with your family on time, go for that run at lunchtime. We are evolving our remote-first principles to ensure the best results, aiming to work asynchronously, and ensuring enough focus time for all.
- Flexible Working: We all have an optimum rhythm, and the values of ownership, responsibility and autonomy are ones we hold dear. We support flexible working and will always do our best to accommodate.
- Work abroad - You can work abroad for up to 30 days of the year without breaking into annual leave.
- Time to restore and recharge: We encourage you to take regular breaks and take annual PTO in full, offering ****an additional day of leave for an important life event of choice and two company-wide reset days.
- Enhanced Parental Leave: Available to team members with 12+ months tenure, we offer enhanced parental leave at this exhausting (but rewarding!) time in your life - plus transition coaching when you return!
- Enhanced Sick Pay. Have peace of mind through enhanced sick leave - just in case you ever need to get that extra time to properly recuperate.
- Stock Options. We want our team to be a part of our success and offer all permanent team members stock options.
- Life Insurance (US & UK). We hope you won’t ever need it, but just in case, we provide you with life insurance cover.
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Have you used LiveChat before?
- Do you have a notice period? If yes how long?
Experience:
- Customer service: 1 year (preferred)
Work Location: Remote
