Live Events Ticketing Assistant London, England
Job description
We're looking for someone with great attention to detail who can support our event ticketing operation, administering large volumes of tickets and supporting and resolving customer queries.
Indeed tests/tasks must be completed for applications to be considered.
ShowFilmFirst is a small, but growing company established 10 years ago which runs consumer offers and promotions for entertainment tickets across all entertainment genres for our large membership base. Part of a larger organisation, our office is in central London, but the work is a flexible mix of home and office based.
Our offers are mostly time sensitive and require a great deal of detailed admin. We require a mentally agile, highly detail-orientated and conscientious ticketing exec to support our fast paced operations.
Key requirements
- High and proven attention to detail
- Very focused individual for whom triple checking is second nature.
- Solid record keeping
- Able to work in a fast paced environment
- Experience with Excel, Powerpoint, and similar
- Passion for sport & events is beneficial
Primary Role
- Sending out of large volumes of tickets to the correct individuals for the correct events.
- Using experience, determine the most effective way to fulfil requirements with minimum risk of error.
- Input relevant information to set the promotion up in our ticketing platform
- Test and document the customer journey to quality control the setup is accurate
- Set up emails to communicate with our members
- Monitor success and report ongoing internally
- Keep various calendars and trackers up to date with the latest information
- Oversee customer queries and resolve quickly.
Job Type: Full-time
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- Administrative: 1 year (preferred)
Work Location: Hybrid remote in London W1G 0JF
Reference ID: SHFF22AE
