Passenger Service Agent

Passenger Service Agent Dyce, Scotland

ABM
Full Time Dyce, Scotland 10.7 GBP HOURLY Today
Job description

Description

JOB TITLE: Passenger Service Agent

LOCATION: Aberdeen Airport, AB21 7DU

CONTRACT: Permanent

PAY RATE: £10.70 per hour

ROLE OVERVIEW AND PURPOSE

This position is a full-time role – 40 Hours

Your responsibility as a Passenger Service Agent will be to ensure a smooth, seamless passenger journey through Aberdeen airport by assisting, welcoming, and engaging with passengers to deliver legendary service.

KEY RESPONSIBILITIES

  • Assist passengers with reduced mobility through their airport journey, either by using a wheelchair, or specialised equipment
  • Be able to maintain high levels of customer service while working under pressure
  • Assist customers to their connecting flight
  • Deliver exceptional customer service to all internal and external customers
  • Collect customers and take them through security and passport control down to the boarding gate or airside Host point
  • Determine the level of assistance required for each individual passenger
  • Explain the process to the passenger and prepare them for the next steps
  • Follow protocol for all terminal equipment
  • Provide manual lifting assistance as required
  • Complete an incident/Accident Report for any issue you may encounter, including any near-miss events (recording any injuries because of an accident to yourself or customers)
  • Comply with all relevant safety procedures
  • Support the Ambassador contract, or any other contract as required subject to the correct training

REQUIRED SKILLS AND EXPERIENCE

  • Excellent customer service skills
  • Strong written and spoken communication skills
  • Team working
  • Multi-tasking
  • Attention to detail
  • Punctuality
  • Good at working under pressure

Passenger Service Agent
ABM

www.abm.com
New York, United States
Scott Salmirs
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Building & Personnel Services
1909
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