Passenger Service Agent

Passenger Service Agent Dyce, Scotland

ABM
Full Time Dyce, Scotland 10.7 GBP HOURLY Today
Job description

Description

JOB TITLE: Passenger Service Agent

LOCATION: Aberdeen Airport, AB21 7DU

CONTRACT: Permanent

PAY RATE: £10.70 per hour

ROLE OVERVIEW AND PURPOSE

This position is a full-time role – 40 Hours

Your responsibility as a Passenger Service Agent will be to ensure a smooth, seamless passenger journey through Aberdeen airport by assisting, welcoming, and engaging with passengers to deliver legendary service.

KEY RESPONSIBILITIES

  • Assist passengers with reduced mobility through their airport journey, either by using a wheelchair, or specialised equipment
  • Be able to maintain high levels of customer service while working under pressure
  • Assist customers to their connecting flight
  • Deliver exceptional customer service to all internal and external customers
  • Collect customers and take them through security and passport control down to the boarding gate or airside Host point
  • Determine the level of assistance required for each individual passenger
  • Explain the process to the passenger and prepare them for the next steps
  • Follow protocol for all terminal equipment
  • Provide manual lifting assistance as required
  • Complete an incident/Accident Report for any issue you may encounter, including any near-miss events (recording any injuries because of an accident to yourself or customers)
  • Comply with all relevant safety procedures
  • Support the Ambassador contract, or any other contract as required subject to the correct training

REQUIRED SKILLS AND EXPERIENCE

  • Excellent customer service skills
  • Strong written and spoken communication skills
  • Team working
  • Multi-tasking
  • Attention to detail
  • Punctuality
  • Good at working under pressure

Passenger Service Agent
ABM

www.abm.com
New York, United States
Scott Salmirs
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Building & Personnel Services
1909
Related Jobs

All Related Listed jobs

Boots Beauty Specialist
Boots Bournemouth, England 11.23 GBP HOURLY Today

Great communication skills so you can assist customers in finding the right products for them, with honest and impartial advice.

Promo Staff
Rock City Nottingham, England 9.68 - 11 GBP HOURLY Today

Greeting customers and scanning their tickets on the front door. - Discounted parking at the Talbot Street 24hr car park!*. - 50% off drinks in any DHP venue!*.

Kitchen Assistant
Little Green Rascals Organic Day Nurseries York 10.42 GBP HOURLY Today

3 Holistic Treatments per year\*\**. Having a positive, cheerful, helpful attitude and willingness to learn and develop. 500 signing on bonus\**.

LGV Class 2 Drivers days (Bedford) 3am/6am starts
Blakemore Logistics Bedford, England 15.05 GBP HOURLY Today

Roll cage deliveries of products to foodservice establishments using refrigerated vehicles and tail-lifts. Early access to your pay through EarlyPay.

Digital Marketing Internship
Keysight Technologies Winnersh, England Today

Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for