Live Chat Agent Manchester, England
Job description
Location: Manchester
Salary: £22-26k
Job Summary:
We're a digital-first company dedicated to delivering top-notch services to our customers. We're on the hunt for team members with excellent communication skills, multitasking abilities, and a true passion for customer service. As a Customer Success Assistant, you'll be the superstar providing exceptional customer support through our live chat platform.
Key Responsibilities:
- Responding quickly and professionally to customer inquiries via live chat
- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team
Requirements:
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms
- Ability to work well in a team-oriented environment
- Willingness to work flexible hours, including weekends and holidays if necessary
Bonus Points:
- Experience in a tech or fintech company.
- Familiarity with Billing Better's mission and values.
What We Offer:
- A competitive salary and a comprehensive benefits package.
- The opportunity to make a real impact in a fast-growing, innovative company.
- A supportive, inclusive, and fun work environment where your ideas and input are valued.
- Professional development and growth opportunities, including access to training and resources.
- The chance to be part of a passionate, diverse team that loves what they do and is committed to making a difference.
At Billing Better, we're committed to creating a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds, and we can't wait to hear from you! Apply now and help us change the world of bills, one customer at a time .
Job Types: Full-time, Permanent, Graduate
Salary: £22,000.00-£26,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
Work Location: In person
