Live Account Manager Leicester, England
Job description
PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. At PPL PRS, we are passionate about music. We love to make sure singer-songwriters and performers are fairly rewarded for their work. We are transforming music licensing in the UK with the launch of TheMusicLicence.
As Live Music Account Manager you will manage a portfolio of High value Live Music customers and University accounts in order to support achievement of revenue and growth targets and customer retention. You will also develop and maintain excellent business relationships with Live Music customers through regular contact e.g. phone, email, face to face.
We are looking for someone who is able to work on their own initiative, be commercially aware and results driven.
We want you to have...
Customer focus
- To manage a portfolio of high-profile and highest value Live customer accounts as well as University customers.
- To maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
- To monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
- To educate and advise customers, positively reinforcing the benefits of Live music.
- Customer visits and face to face meetings should be conducted on your own to improve and continually ensure the highest quality professional relationship.
- Due to the more complex account work there will not a requirement to deal with general Live customer enquiries to ensure maximum focus on processing highly detailed accounts.
Growth Opportunities
- Working alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
- To identify growth opportunities through extensive research and frequent customer contact.
- Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
- To develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
Collaborative working
- To work closely with the staff involved in the MLCS licensing process to assist all events are licensed correctly and in line with strict timelines and to ensure no duplication of licensing.
- To work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA’s.
- To work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
- To work cooperatively and supportively with other teams where your expertise and knowledge can assist.
- To help with any training and coaching requirements where required for the Live Music advisors and with new staff arrivals.
