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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

This is an operational role that is customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met.

Sub Cluster Level

Job Title: Listing Manager

Pay Span or equivalent: Band EO

Background

The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band EO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

• Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
• To assist in the delivery of performance against targets.
• Make practical use of Lean TIBs, SOPs and other continuous improvement tools.

Key responsibilities

Operations

• To manage the deployment of listing resources and work to achieve the most effective/efficient use of resources, by setting team priorities and objectives so that performance targets are met.
• To maintain the court diary system, controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time.
• To work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates.
• To work with the Judiciary, Justices’ Clerks and their assistants in dealing with case adjournments, remit cases and other listing matters.
• To monitor and review listing practices so as to ensure the efficient and effective throughput of workload.
• To collect and collate relevant statistics including the annual return and produce regular reports for Managers.
• Deal with listing correspondence and enquiries.
• To take an active part in meetings across the Cluster and encourage effective channels of communication within the listing department and other areas of the Cluster.
• To assist in the implementation of consistent administrative practices, procedures and standards, identifying and implementing solutions to team problems.
• Set quality standards and regularly test them.
• Monitor key performance areas, analyse performance trends and ensure appropriate action is taken to build on strong performance and address areas of weakness.
• To conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Deputise for the Delivery Manager as necessary.
• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership

• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

Processing and managing casework

• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.

Calculations and analysis

• Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

• Liaise with the police, the CPS, other criminal justice agencies and solicitors to maintain a smooth flow of work through the courts, taking into account the reasonable needs of court users.
• Maintain effective working relationships with the judiciary, supporting agencies, and voluntary user groups.
• Provide feedback to staff, judiciary and other stakeholders on performance measures and targets.
• Work with agencies to improve the level of service offered to users.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.

Representation

• Represent the function you have been assigned to at an operational level

Specialisms

• To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• To provide specific functions as directed by line management in line with the SOP for providing that service.
• Understanding of LEAN methodology and tools/techniques.

Accountability

• Reporting to a Delivery Manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
[email protected]
Telephone :
0845 241 5359

Recruitment team :

Email :
[email protected]