Linkperson, Guest Services (Flexible Contract) Auchterarder, Scotland
Job description
COME AND JOIN US . . .
We are currently seeking a dynamic, attentive and professional Linkperson, to join our Guest Services team.
The on target earning potential for this role is £12.48 / hour - comprising a base rate of £10.75, plus a qualified estimate of £1.73 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
ABOUT GLENEAGLES
One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.
WORKING AT GLENEAGLES
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
If you are our next Linkperson, Guest Services, please forward your most recent CV to us today!
Here's a bit more detail on what we see you doing in this role:
You’ll take huge pride in ensuring every guest is welcomed warmly; based externally, mainly at our Front Door
You’ll have responsibility of ensuring safe loading and unloading of all our guest luggage from their vehicles
Offering and supporting with valet parking of guests’ cars to the main hotel carpark.
Engaging with building full knowledge of estate offerings and facilities; demonstrating a complete understanding of the hotel’s policies, procedures and service standards
Showing empathy and respect for all of your team members, ensuring an effective and efficient handover of outstanding business to the next team
You’ll maintain great organisation of the hotel’s main drive; ensuring vehicles are parked safely and securely.
You’ll be an early bird some days and a night owl others, working flexibly during the week and weekends
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for:
Ideally, you’re currently established or have had experience in a similar role
You have a clean driving license, essential for this role.
Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
You intuitively read people, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature.
You greet each guest warmly by name, taking time to really listen and understand their individual needs, always exceeding their expectations
Actively promoting the resort, you’ll constantly look for opportunities to always enhance the guest experience.
Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; reliable and seeks to consistently complete any task to the highest of standards and efficiently
You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way
What’s in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for £50.00 per annum
Treats in your pocket
Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free ‘pay day’ lunch and monthly drinks offers
A generous ‘refer a friend’ scheme
Be out guest
Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
Friends & Family rate of £95.00 B&B per night
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA…. to name just a few
Subsidised, single occupancy, en-suite accommodation available on our estate
Investment in your development and wellbeing
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Complimentary access to our staff gym
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
- About gratuities & service charge:
It is estimated that in 2023, our full-time employees can expect to receive around £3,500 in addition to their annual salary
