Lifecycle Marketing Specialist (part-time opportunity) London, England
Job description
Location: Speechmark + (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: PLEASE NOTE, THIS IS A PART-TIME POSITION
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
Deliver world-class communications to Vodafone customers driving engagement. Develop and champion a lifecycle marketing approach ensuring all communications are relevant and build a broad and deep relationship with our customers. Support the Lifecycle Marketing Managers with delivering a range of network and service communications.
Production and execution of messages across various channels (SMS, MMS, e-mail, push notification, DM).- Ensure all activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response
- Track and report on the impact of communications making clear recommendations on how we can further increase customer engagement.
- Develop campaigns with a clear lifecyle management approach. Identify appropriate campaign execution touchpoints and triggers. Manage the scheduling and rules that determine message deployment and take direct ownership for message performance.
- Ensure Customer Experience is at the heart of all activity generated. Develop, challenge and review communications with a clear consideration for how they impact customer’s perception and brand experience.
Who you are
- Communications experience with knowledge of campaign briefing, design and testing.
- Strong copywriting skills for digital communications, with ability to adapt to a range of scenarios and audiences
- Highly customer focused with ability to pull together complex customer journeys to ensure the best experience is delivered.
- Basic working knowledge of HTML preferred
- Confident stakeholder management skills with a natural ability to influence across all levels of the organisation
- Able to operate within a fast-paced, highly competitive and demanding commercial environment. Strong project management skills are required in order to manage multiple requirements across challenging timelines.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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