Library Services Advisor x2 Lancaster, England
Job description
Salary increasing to £22,197-£24,144 on completion of a Customer Service Practitioner Level 2 Apprenticeship
An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.
Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provide a proactive, welcoming presence to all our users and assist in maintaining and developing the Library as an outstanding study environment.
The ideal candidate will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.
This is an exciting time to join the Library. With the launch of a new vision, The Library Towards 2025 and with a recently opened new extension to the building, there is a wealth of opportunities for contributing to the success of the Library.
Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.
We are seeking to appoint to two roles. The standard working pattern averages 36½ hours per week excluding a one hour break with the following working patterns:
Role 1. 8.45 -17.00.
Role 2. 1.45 to 22.00
Both posts are working Monday to Friday plus 1 weekend in every 6/7 working 9.45 -18.00 in lieu of the preceding Friday and following Monday.
Please indicate on your application which post you are interested in.
For an informal discussion to find out more about the role please contact John Williamson, Library Space and Experience Supervisor. or Fiona Rhodes Head of Library Space and experience Email: [email protected] / [email protected]
We welcome applications from people in all diversity groups.
