Library Assistant Customer Services - Headington Headington, England
Oxford Brookes University
Full Time
Headington, England
22662 - 24285 GBP ANNUAL Today
Job description
£22,662 rising to £24,285
Full Time, Permanent - Professional Ser
Our Library Assistants are key members of our team, providing front line help and great face to face customer service to our students, staff and visitors on campus. We require a full time Library Assistant Customer Services to work at our Headington Library. The pattern of work will normally be Monday - Friday 09.00 - 17.00.
The Headington Library is located within the award winning John Henry Brookes Building on the Headington Campus.
The main activities of the post include:
- Helping students with basic enquiries, both face to face and online, and contributing to roving and walkabout activities.
- Using the OCLC Worldshare library system to issue, discharge and renew library materials, and to answer general queries relating to the system.
- Showing library users how to use the self-service kiosks and explaining procedures.
- Interrogating LibrarySearch and Library webpages to answer queries.
- Dealing with visitors to the Library.
In addition, Library Assistants may be required to work on a range of activities such as holds (reservations) processing, inter-library loans, invoicing, equipment checking, dealing with returned items, photocopier / printer / scanner basic troubleshooting, shelving, stock taking, withdrawals.
As this is a student facing role the postholder will be based on campus.
As Library Assistant Customer Services you will:
- provide excellent customer services to all Library users both face to face and online
- support students in their use of self-service, and help users with basic enquiries
- contribute to the effectiveness of the team through good communication and team working skills
- provide a range of administrative support, including retrieving stock and processing reservations
You should have:
- practical experience of working in library, archive, clerical or retail role(s), including face to face customer service.
- demonstrable excellent customer care skills.
- good communication and interpersonal skills.
- proven ability to work methodically and accurately, with good attention to detail.
Closing date: 26 February 2023. Interviews will be held on 15 or 16 March 2023
As one of the largest employers in Oxford we pride ourselves in the great experience we offer our staff. You’ll be joining a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. To find out more about the benefits of working for Oxford Brookes please visit: www.brookes.ac.uk/job-vacancies/working-at-brookes.
You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (14.7% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document 'All about Brookes' below.
CV and Personal Statement :
As part of the application process all applicants are required to complete our online application form by clicking on the “Apply for Job” button below. All parts of the application form should be completed and in the section of the form called “Supporting Documents”, applicants must upload their CV and a Personal Statement. To complete the Personal Statement part of the application, applicants must download the Personal Statement document which is part of the advert below and complete the form, providing examples and explaining how they meet each item detailed on the document. The Personal Statement must then be uploaded to the application form along with the CV.
The University has adopted equality, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce.
To email the post of Library Assistant Customer Services to a friend copy and paste link below:
https://my.corehr.com/pls/oburecruit/erq_jobspec_details_form.jobspec?p_id=142539
Closing Date :
26-Feb-2023
Vacancy ID :
142539
Faculty or Directorate :
Learning Resources
Location :
Gipsy Lane Site, Headington Campus
