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Do you want to work in the valued community setting of a library? In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.

With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, in a very busy environment. Including , IT support, Bus Pass applications, signposting information and helping support Library events for all ages. You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.

The post holder will be based at Lichfield Library but may be required to work at other libraries in the district, including Tamworth & Burntwood.

The successful candidates would work 4.00 hours per week 9.00am - 1.00pm every Saturday.

To give you an idea, some of the key things you’ll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using PCs within our libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Process Bus Pass applications
• Sales and cash handling

• Frontline customer service experience
• Good communication skills
• Good ICT skills
• Able to work in busy environment and adapt to the wide variety of customer enquires.
• This role can be physically demanding

For further information please email Dawn Speck (On- Site Supervisor) [email protected]

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.