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We are looking for a reliable and enthusiastic library assistant to work at our busy Central Library. This is a part time role, for 17 hours per week, pro rata. It will include working every Saturday and an alternate late night in the week. Please see the document attached for the working pattern. The post is a front of house role with direct contact with customers using the library. You will be floorwalking, making sure that stock is returned to the shelves in an appropriate manner. You will also assist customers using IT facilities. The post holder will ensure that they apply high standards of customer service in all dealings with the public.

• Undertake counter and enquiry desk duties.

• Undertake administrative routines as required.

• Participate in training and supervision of library volunteers.

• Able to work with groups of children and deliver story times.

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• GCSE maths and English A-C grade or relevant experience to demonstrate adequate levels of literacy and numeracy.
• ECDL: or equivalent IT skills by relevant experience.
• Experience in customer care service in private or public sector.
• Good communication skills for customers and staff.
• Ability to deal with difficult situations in a calm and helpful manner.

Please read the attached for the working pattern details

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.