Lending Operations Analyst Remote
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About the job
Job summary
Team:
Innovate UK Loans Limited is a wholly-owned subsidiary of UKRI tasked with delivering Innovate UK’s new innovation finance offer, bringing together debt, investment, credit and operational expertise from within Innovate UK and the wider commercial finance sector. The interventions delivered by the team are designed to enable businesses to bring their innovations to market, through addressing the finance gap facing innovative companies and supporting later stage experimental development through to commercial success.
We particularly welcome female applicants as women are under-represented within Innovate UK in this type of role.
Job Purpose:
The Lending Operations Analyst role will be focused on final step in the Innovation Loans process, taking transactions from offer through to final execution. This will involve the generation and quality assurance of loan documentation, working in partnership with the administration partner, liaising with customers and responding to their comments and challenges on the terms of the agreement (working with the lead Credit Specialist) and ensuring that a “safe to lend” opinion is in place before paying away funding.
The Lending Operations Analyst role will be to follow the end to end process of the loans journey, taking transactions from offer through to final repayment. This will involve the generation and quality assurance of loan documentation, working in partnership with the administration partner and monitoring officers, liaising with customers and responding to their queries and challenges throughout the term of their loan. Plus support a series of projects that will improve and solidify the on-going enhancements to Innovate UK Loans expanding funding capability.
Job description
Key Responsibilities and Accountabilities:
- Commissioning and progressing the generation of loan agreements and security documentation;
- Supporting the Lending Operations Manager in performance managing the lending administration partner;
- Quality assuring documentation prior to issuing to the customer;
- Acting as the first point of contact for customer enquiries, maintaining a customer-centric approach to operational delivery;
- Reviewing “safe to lend” opinions and recommending payments for approval;
- Data entry into IULK systems and ability to produce status reports
Person specification
Person Specification:
We are looking for someone who will be able to develop new processes and challenge our thinking on ways of working, we welcome CVs from a variety of backgrounds and applicants are not required to tick each box listed below!
Qualifications:
Essential –
- Degree level or relevant equivalent experience
Experience:
Essential –
- Working within a thorough process to deliver great customer service
- Prioritising workloads and working to tight deadlines
- Ability to identify and solve problems
Desirable –
- Working with legal and/or contractual documentation
- Dealing with customer queries, recognizing when to provide an early response and when to escalate for advice
- Understanding of project management and financial accounts
Skills:
- Pragmatic and outcome focused - willing to challenge convention in the pursuit of continuous improvement
- Ability to understand business challenges and business view
- Ability to analyse, disseminate and effectively communicate complex information
- Excellent customer-facing skills, across all communication channels
- Ability to take responsibility in decision-making and to know when to escalate as appropriate
- An eye for detail
- Analytical and problem-solving skills, including the ability to quickly understand new and complex issues and to apply solutions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
1st Interview incl presentation
Interviews will either be conducted face to face or remotely via Zoom/Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
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