Leisure Attendant Derby, England
Job description
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS CUSTOMER SERVICE
· Provides efficient, prompt, trouble free and courteous service by interacting with all members and guests that come into the leisure club.
· Ensure all members and guests sign in on the disclaimer form.
· Serves members/guests with a locker key if available.
· Tells members/guests where to get a towel and gives them directions to the changing rooms/gym/pool.
· Ensures that the working area and station is kept clean and tidy at all times.
· Ensures the smooth running of the leisure club at all times.
· Maintains a thorough working knowledge of fitness related topics, to be able to advise guests on correct technique and safe practice.
· Provide sufficient/adequate training programmes/inductions as part of a service to members using working knowledge of fitness related topics.
· Actively promotes and sells membership packages to new prospects enquiring about the leisure club.
· Processes new memberships in the correct way on ‘Clubwise’ and confers with the leisure club manager about any changes/cancellations that need to be made.
· Keeps the leisure club clean in accordance with hotel standards.
SECURITY, HEALTH AND SAFETY
· Ensures that cash is secure in till at all times.
· Ensures all discrepancies in cash are declared to the duty manager and financial controller.
· Maintains high confidentiality in regards to guest privacy.
· Notifies the leisure club manager of any lost/found objects and put them in a locked cupboard.
· Reports all potential and real hazards appropriately in accordance with hotel procedure.
· Fully understands the hotel’s fire, emergency, and bomb procedures
· Follows emergency procedures to provide for the security and safety of guests and employees
· Works in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and notifies the leisure club manager.
· Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
· Performs pool tests at designated two hour intervals and takes the necessary corrective actions if results fall out of normal parameters.
· Performs am/pm walk the floor checks and reports any issues in accordance with hotel procedure (Opera)
· Performs regular maintenance checks on all gym equipment and reports any faults to leisure club manager and the relevant service engineers (Precor).
Job Types: Part-time, Zero hours contract
Part-time hours: 18 - 24 per week
Salary: £10.42 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Derby: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
