Find More Than 10K+
United Kingdom Jobs

About The Role

RAC have an exciting new opportunity for a Legal Expenses Insurance Claims Handler working within our Bradley Stoke office. The role is to set up, assess and handle claims for legal expenses insurance clients. You will also manage the related administration in line with internal policies and procedures and within regulatory framework.

To be successful in the role you will have a good working knowledge of Insurance products and have a minimum of 6 months in a regulated claims environment.

The working hours are Mon – Fri 0900 – 1700 – hybrid working (3 days from home, 2 days in the office)

What will you do?

• Reviewing and assessing claims, ensuring that they meet the policy criteria.
• Referring claims to our panel solicitors in line with policy terms and declining claims where appropriate whilst ensuring that this is communicated in writing with reference to specific policy terms/exclusions.
• Managing customer expectations concerning process and timescales from the point of initial contact through to claim conclusion.
• Ensure that any barriers to service or unnecessary delays are quickly identified, addressed and/or escalated as appropriate.
• Reviewing documentation from clients and be able to identify missing information needed to complete the claims assessment process.
• To provide accurate policy application and guidance to all clients, colleagues, corporate partners and solicitors on all products/policies provided by and/or serviced by RAC LS.
• To build and maintain relationships with clients, panel solicitors and corporate partners to continuously improve the service provided and meet the client’s needs.
• Agreeing the appointment of solicitors and authorising initial indemnity limits with supervision.
• To ensure that authorised costs and accruals are consistently updated in line with internal policies and procedures to accurately reflect the level of risk exposure.
• Proactively manage the billing process for all LEI products by accurate reconciliation of data and timely processing of payments in line with our internal procedures. Ensure all bills received are reviewed and challenged where appropriate.

Qualifications

It is essential that you have good written and oral communication skills and that you have experience of working within a team in a customer-oriented environment. This is a fast-paced role so you will be required to prioritise and meet deadlines/manage workloads.

A basic understanding of motor and home insurance would be ideal to help you to hit the ground running and desirable to have a basic understanding of Legal Expenses Insurance.

Basic knowledge of Microsoft Applications is essential.